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Branch Team Member

1 month ago

Rochester, Minnesota, United States Van Meter Full time
Job Summary

The Branch Team Member plays a vital role in supporting our organization's purpose of creating lasting value for our customers by performing a variety of tasks to support the branch location and serve as a resource for our customers. This position may involve serving one or a combination of the following functions for the branch location: counter support, delivery services, and a range of warehouse duties. Regardless of the function being performed, this individual always displays excellent customer service skills and a commitment to quality and efficiency.

Key Responsibilities
  • Provide exceptional customer service by responding to customer inquiries and resolving issues in a timely and professional manner.
  • Estimate delivery dates to customers based on knowledge of vendor production and delivery schedules.
  • Communicate effectively with department leads and branches on all job-related issues.
  • Prepare sales orders and provide project demonstrations to qualified customers upon request.
  • May be responsible for customer courtesy items and building and maintaining customer relationships.
  • Emphasize salable features, quote prices and credit terms, and prepare sales orders for orders obtained.
  • Promote profitability and sales growth initiatives.
  • Load and unload vehicles in a safe and efficient manner.
  • Adhere to all company safety policies and initiatives.
  • Support team members by participating in team lifts.
  • Deliver products to local customers.
  • Maintain compliance with all Department of Transportation requirements.
  • Maintain vehicle, counter area, displays, and warehouse dock cleanliness and order.
  • Maintain Will-Call orders, which may include calling customers, canceling old orders, etc.
  • Pick customer orders using an RF scanner, wire cutting equipment, motorized cart, and/or fork lift.
  • Pick, prepare, ship, or receive orders in an efficient and accurate manner.
  • Cross-train in all departments of the warehouse.
  • Facilitate the returns process.
  • Perform cycle counts, maintain inventory integrity, and location accuracy.
  • Participate in warehouse process improvements.
  • Provide coverage in areas of the warehouse where staffing is low and work levels are high.
Critical Success Factors
  • Ability to learn, grow, and adapt to change.
  • Execute duties with the highest regard for safety, continuous improvement, and cost reduction.
  • Strong customer focus orientation.
  • Ability to build strong relationships with customers, vendors, and suppliers.
  • Ability to work collaboratively with all areas in the branch.
  • Self-motivated with strong problem-solving ability.
  • Willingness to give and receive constructive feedback.
  • Excellent communication and interpersonal skills.
  • Ability to analyze workload and establish priorities with time-sensitive deadlines.
  • Ability to analyze, identify, and then follow up to resolve discrepancies.
  • Ability to develop rapport with customers and peers.
  • Ability to effectively and safely navigate a motorized cart and fork lift.
  • Exhibits a strong work ethic and a positive attitude.
  • Detail-oriented.
  • Dependable.
Job Requirements/Specifications
  • High School Diploma or GED required.
  • Previous distribution experience preferred.
  • Previous customer service experience preferred.
  • Ability to lift 100 lbs.
  • Able to meet and maintain qualifications required by DOT.
  • Demonstrated computer skills.
  • Able to work with Excel documents.
  • Class B CDL preferred; in some locations, it is required.
  • Knowledge of Eclipse preferred.
  • Knowledge of handheld RF scanner is a plus.
  • Ability to operate lift truck equipment.
Work Environment & Physical Demands
  • Consistent: more than 2/3s of the time
    • Standing.
    • Walking.
    • Lifting.
    • Working with hands.
    • Working with fingers.
    • Work indoors.
  • Frequent: from 1/3 to 2/3s of the time
    • Carrying.
    • Pushing.
    • Bending at the waist.
    • Twisting upper body.
    • Reaching.
    • Vision acuity-near.
    • Vision acuity-far.
    • Depth perception.
    • Field of vision.
    • Vision adjustment.
    • Color vision.
    • Team lifting.
    • Works with others.
    • Cold.
    • Heat.
    • Temperature changes.
    • High places.
    • Mechanical hazards.
  • Some: less than 1/3 of the time
    • Sitting.
    • Climbing.
    • Balancing.
    • Kneeling.
    • Crouching.
    • Talking.
    • Hearing.
    • Works alone.
    • Non-Standard Shift work.
    • Extended day.
    • Humid.
    • Noise.
  • Occasional: less than 1 time per week
    • Crawling.
    • Driving.
    • Wet.
    • Vibration.
    • Confined area.
    • Work outdoors.
    • Electrical hazards.
    • Explosive materials.
    • Fumes.
    • Odors.
    • Dusts.
    • Mists.
    • Gases.
    • Poor ventilation.