Retail Store Operations Manager

3 weeks ago


Lake Worth, Florida, United States Follett Full time
Job Overview

Follett is a leading provider of education technology, services, and print and digital content, serving over half of the students in the United States. As an Assistant Store Manager, you will play a crucial role in driving sales growth and delivering exceptional customer service experiences. This position offers a competitive salary range of $15.00 - $18.28 per hour, along with a comprehensive benefits package including medical, dental, and vision coverage, 401k with company match, and generous paid time off.

About Follett

Follett has been helping to improve people's lives by supporting a lifetime of learning and education for over 140 years. With nearly 1,200 local campus stores and over 1,600 virtual stores across the continent, we take pride in our commitment to innovation and community engagement.

Responsibilities
  • Sales and Customer Service: Provide an engaging customer experience, greeting customers, answering phones, and resolving escalated issues. Partner with colleagues to create a hassle-free environment focused on solutions-based selling.
  • Store Operations: Supervise sales team members, schedule work hours, train new hires, and ensure adherence to company policies and standards. Receive, verify, and unload orders as necessary.
  • Cash Handling and Inventory Management: Operate cash registers, balance cash drawers, prepare bank deposits, and perform daily inventory tasks. Maintain accurate records and reports, including daily sales reports and end-of-month reconciliations.


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