Patient Care Liaison

4 days ago


Papillion, Nebraska, United States Nebraska Cancer Specialists Full time
Job Summary

We are seeking a highly skilled and compassionate Patient Care Coordinator to join our team at Nebraska Cancer Specialists. As a key member of our Information Center, you will play a vital role in providing exceptional patient care and support.

Key Responsibilities
  • Answer multi-line phone calls in a prompt and courteous manner, ensuring a positive experience for patients and families.
  • Schedule appointments, scans, and treatments in our electronic scheduling system, ensuring accuracy and efficiency.
  • Take and deliver complete and accurate messages, maintaining confidentiality and adhering to HIPAA standards.
  • Communicate effectively with healthcare providers, hospital personnel, and other stakeholders to ensure seamless patient care.
  • Establish and maintain cooperative working relationships with colleagues and healthcare professionals to deliver high-quality patient care.
Requirements
  • High school diploma or equivalent required.
  • Courteous and clear communication skills, with a focus on providing excellent customer service.
  • Preference given to candidates with call center experience, customer service experience, or experience in a busy medical practice.
  • Ability to type accurately and efficiently, with proficiency in Microsoft Office products.
  • Attention to detail and ability to multitask in a fast-paced environment.
  • Professional appearance and demeanor.
What We Offer
  • A dynamic and supportive work environment.
  • A competitive salary and benefits package, including health, dental, and vision insurance.
  • A 401(k) plan and flexible spending options.
  • A generous paid time off plan, including holidays and birthdays.

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