We are seeking a highly skilled Night Auditor to join our team at Love's Travel Stops. As a Night Auditor, you will play a critical role in ensuring a profitable and well-operated business. Your primary responsibility will be to conduct all nightly audit-related duties while maintaining and promoting excellence in hospitality and customer service at all times.

• Greet customers in a courteous and efficient manner, both face-to-face and on the phone.
• Demonstrate a thorough knowledge of hotel information, including room categories, room rates, packages, promotions, and local area information.
• Input and retrieve information from the computer, including guest information, room rates, and additional charges.
• Assist guests with check-out, ensuring rooms are serviced and ready for the next guest.
• Operate a cash register and maintain an accurate and organized drawer.
• Respond to guest inquiries and resolve issues in a timely and friendly manner.
• Field guest complaints, conduct research, and resolve and negotiate solutions for guest satisfaction.
• Perform nightly balancing of in-room video and long-distance telephone services.
• Perform nightly backup of the server.
• Perform express checkout folios.
• Perform room key inventory.
• Communicate all pertinent shift information to the Front Desk Supervisor, General Manager, and desk staff.
• Maintain a safe facility and use safety first practices to remain accident-free.

• High School Diploma or GED required.
• Prior customer service, cash handling, and office accounting or auditing experience preferred.
• Ability to learn and operate a cash register.
• Ability to learn and perform basic office/clerical tasks.
• Good verbal and written communication skills.
• Time management skills.
• Organization skills.
• Can-do attitude.
• Sense of urgency.
• Strong work ethic.

While performing the duties of this job, the employee will primarily be working within an office environment working directly with the public face-to-face and over the phone. Occasionally, the employee may be exposed to high-concentrated cleaning solutions, dust, dirt, or grime. The noise level in the work environment will be at a low level.

Love's has been fueling customers' journeys since 1964. Innovation and perseverance continue to lead the way for the family-owned and -operated business headquartered in Oklahoma City with more than 40,000 team members in North America and Europe. The company's core business is travel stops and convenience stores with more than 630 locations in 42 states. Love's continues its commitment to offer products and services that provide value for professional drivers, fleets, four-wheel customers, RVers, alternative fuel and wholesale fuel customers. Giving back to communities Love's serves and maintaining an inclusive and diverse workplace are hallmarks of the company's award-winning culture.