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Technical Support Specialist
2 months ago
Ultimate Staffing is currently seeking skilled Help Desk Specialists to provide exceptional technical support.
Compensation: $20.00/hour
Job Overview:
In this role, you will deliver round-the-clock technical assistance via phone and email in a dynamic Help Desk setting, addressing and escalating WiFi/Internet and Telecom challenges for clients.
Key Responsibilities:
- Technical Assistance: Diagnose and resolve issues utilizing tools such as Airwave, CMS, Service Now, and Microsoft Office.
- Network Oversight: Monitor and support all Telecom technologies, ensuring network health.
- Repair Processing: Manage mobility (cellular & radio) repair requests and new service orders.
- Vendor Coordination: Oversee Work Being Performed and access requests for vendors.
- Reporting: Generate operational reports related to call metrics, telephony, and Wi-Fi performance.
Basic Qualifications:
- Strong technical knowledge and comprehension of Wi-Fi networks, DOCSIS, and GPON fiber.
- Proficient in Microsoft Office applications, particularly Excel and PowerPoint.
- Excellent analytical, problem-solving, and communication abilities.
- Exceptional customer service skills.
- Willingness to work flexible hours, including weekends and holidays.
- Ability to work independently as well as collaboratively within a team.
Preferred Qualifications:
- Experience with Service Now.
- Familiarity with Aruba Airwave and Calix Management System.
- Background in call center or customer service roles.
Education:
- Required: Associate's degree or equivalent professional experience.
- Preferred: Relevant experience with major telecommunications providers.
Additional Information:
This position will encompass support for WiFi, cellular, and guest-related issues, with initial Tier 1 support provided. A minimum of two years of experience is preferred.
Benefits: We prioritize our Ambassadors. Our commitment to you includes a comprehensive benefits package featuring medical, dental, and vision coverage, along with 401k, sick leave, holidays, and more. We are an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status.
