Store Director

As a Store Manager at Cole Haan LLC, you will be responsible for directing and controlling all in-store activities to achieve sales and profitability targets, while ensuring long-term business growth in accordance with company philosophy and established policies and procedures.

• Directly responsible for achieving store sales, EBITDA goals, and performance metrics through the implementation of revenue-building strategies and team performance management.
• Lead with outside-the-box thinking to deliver store results in a retail market with a growing focus on e-commerce experiences that impact store traffic patterns.
• Coach and develop staff to exceed individual and store goals.
• Establish a customer-centric brand experience culture by coaching and developing staff to provide a world-class shopping experience.
• Achieve/exceed all financial and operational objectives with regards to expense control, loss prevention, audits/checklists, and weekly reports.
• Manage team to ensure compliance with all company policies and procedures to make sound business decisions and communicate/educate all staff members.
• Execute and maintain visual merchandising standards consistent with company brand standards and directives.
• Analyze market trends in partnership with District/Area Manager to ensure an effective strategy exists that drives sales revenue opportunities and achieves visual merchandising standards.
• Communicate with District Manager and corporate partners on product mix, trends, and needs.
• Directly responsible for the recruitment and hiring, onboarding, and ensuring success of employees in their store location.
• Identify sources, develop, and train a suitable backfill for their own position to maintain business continuity for store changes, scheduling, or time off, and job changes.
• Create and maintain positive employee relations through building, leading, and developing a quality store team.
• Ensure ongoing specific and immediate coaching and feedback, ongoing employee performance management, and delivery of all performance documentation in a timely manner.
• Prepare and deliver employee performance evaluations.
• Communicate with the District Manager on coaching and conflict resolution.

Cole Haan LLC is an Equal Opportunity Employer committed to meeting the spirit as well as the letter of the law. We have been, and continue to be, committed to Equal Opportunity Employment and equal treatment of all qualified individuals - regardless of race, color, sex, national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, veteran status, disability, or any other factors that are not job-related.

• Full-Time Position
• BA in Business Administration, or related field preferred
• Candidates must be at least 18 years of age
• 3-6 years of high-volume store management experience
• Must have the availability and ability to work a flexible schedule to meet the demands of a retail business and retail consumer, which may include regular nights, weekends, long and short shifts.
• Retail Operations knowledge including: sales, customer service, merchandising, inventory control, store budget preparation, and loss prevention.
• Strong Computer skills: POS Systems and Microsoft Office, Math Skills, and Phone Skills
• Staff Development Experience: Knowledge in staffing, coaching, counseling, training, development, employee corrective action, and performance management.
• Able to coordinate and manage a team to accomplish multiple tasks in a fast-paced environment.
• Demonstrated ability to lead and create a team-oriented environment and provide excellent customer service.
• Demonstrated ability to lead a team to coordinate operational tasks, including receiving shipments and maintaining store cleanliness, and will occasionally participate in those tasks when additional support is needed.
• Able to effectively communicate in verbal and written English.
• Ability to lift, push, and pull up to 25-50 pounds occasionally.
• Physical requirements include the ability to twist, bend, squat, reach, climb a ladder, and stand for extended periods of time, including repetitive use of upper extremities.