Sales Floor Associate

3 days ago

Middletown, New York, United States Kohl's Full time

About the Role

In this position, you will deliver exceptional customer service in point of sale and customer service processes while focusing on consistent execution and operational efficiency. You will deliver speed of service transactions while creating a compelling customer experience.

Key Responsibilities

  • Engage customers by greeting them and offering assistance with products and services, operate a cash register, scan items, bag merchandise and properly handle different methods of payment
  • Accurately and efficiently execute point of sale and customer service standards based on company guidelines providing courteous, friendly, fast and efficient service
  • Meet or exceed individual goals (e.g., credit, loyalty)
  • Support inventory accuracy through accurate completion of all required point of sale and merchandise disposition practices
  • Support the training process for new hires on the service team, including teaching process best practices, proper point of sale procedures, using available tools and resources while meeting company standards
  • Participate in daily service processes (e.g., register and cash balancing, change orders, replenish supplies)

Company Expectations

  • Act with integrity, honesty and foster teamwork in an engaged and inclusive culture
  • Exercise good judgment and discernment when making decisions; take appropriate action as needed
  • Demonstrate a customer service mindset, anticipate customer needs and satisfactorily resolve issues
  • Accomplish multiple tasks within established timeframes
  • Follow company policies, procedures, standards and guidelines
  • Maintain adherence to company safety policies for the safety of all associates and customers
  • Receive, understand and proactively respond to direction from supervisors/managers and other company personnel
  • Other responsibilities as assigned

Requirements

  • Excellent customer service skills and ability to multi-task with strong attention to detail
  • Verbal/written communication and interpersonal skills
  • No retail experience required
  • Must be 16 years of age or older
  • Flexible availability, including days, nights, weekends, and holidays

Preferred Qualifications

  • Client facing retail or service industry experience

Benefits

Kohl's offers a variety of benefits to associates depending on full-time/part-time status and work hours, including WORK LIFE BALANCE (PTO, Vacation Buy Program, Parental Leave), HEALTH & WELLNESS (Medical, Dental, Vision and other short and long term disability programs, Emergency health and wellness programs such as Accident Protection Plans, Critical Illness Plans and more), SAVINGS & RETIREMENT BENEFITS (401k, Flexible Spending Accounts and associate discount programs with Kohl's partners), INSURANCE PROGRAMS (Life Insurance for you, your family or your pet, as well as other protection programs), and LIFE EVENTS (Legal and adoption assistance benefits).

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