HVAC Operations Coordinator
5 days ago
** IMPORTANT: NO PHONE INQUIRIES. ALL APPLICATIONS MUST BE SUBMITTED ONLINE **
Nick's Refrigeration Service, Inc. is a well-established, family-owned HVAC service provider with a legacy of over 75 years in the industry. We are dedicated to offering trustworthy and effective solutions to our clients, ensuring their comfort throughout the year.
We are currently seeking a qualified HVAC Operations Coordinator to oversee the scheduling of our service technicians. This role is crucial in optimizing service calls to enhance efficiency and profitability. Responsibilities include responding to client inquiries, accurately assessing their needs, and effectively organizing work orders. The coordinator will also review technician documentation for precision and maintain clear communication with management, technicians, and clients. Exceptional customer service is a priority, and the ideal candidate will demonstrate initiative, adaptability, and a positive demeanor while managing scheduling changes.
Benefits Offered:
- Comprehensive medical insurance - $300/month covered by the company
- Dental coverage
- Paid time off including 9 holidays
- 401k plan with a 3% employer match
- Opportunities for professional growth
- Seasonal celebrations
- Team-building activities
- All-expenses-paid trip to a destination location upon achieving team goals
Work Schedule: Monday to Friday, 8:00 am - 5:00 pm, with extended hours during peak periods
Compensation: $24.00/hour based on experience plus additional incentives
Essential Qualifications:
- Minimum of 1 year experience in dispatching within HVAC, electrical, plumbing, or related fields
- Proficient in Microsoft Word, Excel, and Outlook
- Experience in document accuracy verification
- Ability to manage a multi-line phone system
- Familiarity with the service area or strong map reading skills
- Effective verbal and written communication skills
Preferred Qualifications:
- Familiarity with HVAC Customer Relationship Management (CRM) software
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