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Cocktail Server
2 months ago
Job Summary: Live Nation Entertainment is a leading live entertainment and eCommerce company seeking a skilled Cocktail Server to join our team. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests in a fast-paced nightclub environment.
- Responsibilities:
- Anticipate and respond to guests' needs, providing a personalized experience.
- Suggestively sell beverages and menu items, taking orders and communicating with the bar team.
- Answer guest questions, make recommendations, and up-sell liquors.
- Deliver drinks, maneuvering trays through large crowds while maintaining a clean and safe environment.
- Remove dirty glasses and dishes from tables, including the lifting/moving of bus tubs up to 25lbs.
- Keep tables clean and wiped, and clean spills, remove food, trash, or other obstacles from the floor using proper lifting techniques.
- Maintain House of Blues safety and sanitation standards, following housekeeping standards per HOB policy.
- Keep current on all standard operating procedures, including responsible alcohol service and cash handling.
- Request identification from any guest who appears to be under 30 years of age, and ensure responsible alcohol service per local ordinance and HOB alcohol policies.
- Recognize when guests are becoming too intoxicated and refuse further service of alcohol in a courteous and safety-minded manner, bringing it to the attention of the manager.
- Receive payment and process cash, credit card, or Travelers check transactions according to HOB policy.
- Ensure that comp and void checks are processed according to HOB policy.
- Assist other servers and staff as needed, and occasionally work Special Events that are scheduled throughout the venue.
Qualifications:
- Required:
- CA Food Handlers Card
- TIPS & RBS Certification
- Ability to work late hours
- Flexible schedule
- Working knowledge of cocktail tray service, basic food service, responsible alcohol service, drink recipes, and garnishes, point of sales systems
- 3 years work experience interacting with people in a positive environment
- Tolerance of all cultures, music, and art forms
- Responsible Alcohol Awareness Training Certification or Equivalent
- Ability to deal with intoxicated guests in a positive and safety-minded manner
Physical Demands/Working Environment:
- Working environment is fast-paced, often loud and stressful
- Position requires extended periods of prolonged standing and working on your feet
- Must be able to lift or move up to 25lbs using proper lifting techniques
