Senior Operations Manager

4 weeks ago


DeSoto, Texas, United States Kohl's Full time
About the Role

We are seeking a highly skilled Senior Operations Manager to join our team at Kohl's. As a key member of our Distribution Network, you will be responsible for managing and coordinating merchandise processing across our network.

Key Responsibilities
  • Identify and implement strategic initiatives to drive process improvement and efficiency across the Distribution/E-Fulfillment network.
  • Manage the workflow of several departments in conjunction with Operations Managers and individual department supervisors to meet planned units per hour, cost per unit, level of service, and accuracy standards.
  • Develop and administer short and long-term operating budgets in conjunction with other distribution and corporate division staff.
  • Effectively manage staffing to meet UPH and CPU goals, and provide strategy for workflow by preparing and analyzing unit plans and reports.
  • Provide leadership by exhibiting influence and expertise, driving results, and supporting an effective work environment by developing a common vision, setting clear objectives, expecting teamwork, recognizing outstanding performance, and maintaining open communications.
  • Identify, assess, and review succession plans, and develop staff through coaching, providing performance feedback, and establishing performance and development plans.
  • Create and maintain a work environment committed to excellent customer service, and manage direct reports, systems, and projects to achieve unit goals per Kohl's policies and practices.
  • Work with other departments and divisions to resolve problems and ensure efficient service, and maintain safety, housekeeping, and maintenance standards.
Requirements
  • Bachelor's or advanced degree.
  • Multiple years of related experience, including direct supervision experience in distribution, production/operations management, warehouse management, or related field.
  • Strong interpersonal skills.
  • Working knowledge of automated distribution/warehouse management systems, Windows, and Microsoft Office.
  • Flexibility in hours to support multi-shift operation.


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