Operational Excellence Manager
4 days ago
Company Overview
Insite Managed Solutions is a dynamic organization that delivers exceptional operational service to clients. Our team is dedicated to excellence, and we're seeking a skilled Operational Excellence Manager to join our ranks.
Job Description
The Operational Excellence Manager will be responsible for leading the Princess Cruise Lines program, focusing on Key Performance Indicators (KPIs), people, processes, quality, and systems within agreed targets and budgets. This role requires data analysis, process mapping, root cause identification, benchmark comparison, analytical modeling, solution selection, and implementation assistance. Innovation is crucial as the team continues to grow, ensuring Princess Cruise Lines maintains best-in-class standards by overseeing staff performance, customer service, quality, staffing, and employee motivation and morale.
Required Skills and Qualifications
- Data-driven approach: Be curious and creative with data, processes, and business operations to learn, discover new insights, and contribute.
- Analysis and improvement: Dig in and analyze data and processes using critical thinking to recommend improvements and define a clear path for improvement with return on investment calculations.
- Performance achievement: Achieve intraday, daily, weekly, and monthly SLA targets.
- Cost management: Be cost-conscious and ensure resources are managed efficiently while maximizing opportunities to reduce costs without compromising service.
- HR management: Ensure timely, thorough, and accurate completion of HR-related tasks relating to onboarding, performance/behavioral issues, and employee termination.
- Team leadership: Motivate and develop team leaders through coaching, feedback, and personal development to enhance performance delivery, meet contractual obligations, and maximize staff retention.
Benefits
As an Insite Managed Solutions team member, you'll enjoy a comprehensive benefits package, including 401k, PTO, and health insurance eligibility within one month of your start date.
Equal Opportunity Employer
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