Retail Operations Specialist

2 days ago

Hackensack, New Jersey, United States Food Lion Full time

We are seeking a Retail Operations Specialist - Quality Assurance to join our team at Food Lion. This role is responsible for maintaining standards in accordance with the standard practice manual, minimizing shrink through proper utilization of standard practice, and providing customers with a clean, safe, inviting place to shop.

Responsibilities
  • Maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, friendly, and accurate customer service to create a positive shopping experience.
  • Courteous and helpful to other associates.
  • Sweep and clean floors on nights with no scheduled vendor services.
  • Weekly cleaning of Produce, Market and Deli Departments.
  • Clean and organize the store mop room.
  • Find more efficient ways to do the job and seek to reduce costs and improve labor productivity.
  • Follow QA daily check list and sanitation standards set by Food Lion.
  • Follow current Standard Practices regarding cleanup of Hazardous Waste product.
  • Maintain a complete understanding of and adherence to company guidelines, policies and standard practice.
  • Understand and follow Food Safety and Workplace Safety guidelines and procedures.
  • Observe and correct all unsafe conditions that could cause associate or customer accidents.
  • Report all associate and customer accidents in accordance with established Food Lion procedures to the Manager on Duty.
  • Ensure compliance with local, state and federal regulations.
  • Wear the Food Lion uniform complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code.
  • Successfully complete Computer Based Training (CBT), Training Packet and Training Aid courses.

This role requires strong interpersonal, organizational, communication, and customer service skills. The ideal candidate will have the ability to use technical information to solve problems and meet minimum age requirements to perform specific job functions. Additionally, they must be able to meet the physical requirements of the position, with or without reasonable accommodations.

Physical Requirements
  • Ability to use computers and other communication systems required to perform job functions.
  • Perform repetitive hand and arm motions.
  • Bend and lift products weighing up to 15 lbs continuously, 25 lbs frequently, and 50 lbs on occasion.
  • Pull or push up to 75 lbs on occasion.
  • Stand 100% of the time, frequently walking short distances.
  • Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners.
  • Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator.
  • Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level.
  • Meet established volume activity standards for the position.
  • Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time.
  • Have sufficient visual ability to check ID cards, checks, invoices and other written documents.

Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions), national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law.
The estimated salary for this role is $35,000-$45,000 per year, depending on location and experience.

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