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Automotive Service Technician

2 months ago

Roseville, California, United States AAA Northern California, Nevada & Utah Full time

Job Summary:

We are seeking a skilled Automotive General Service Technician to join our team at AAA Northern California, Nevada & Utah. As a key member of our service team, you will be responsible for performing oil changes, tire repairs, and other minor repairs on member and non-member vehicles.

Responsibilities:

  • Perform oil changes and lubrication service for member and non-member vehicles.
  • Perform tire repairs and installation service for member and non-member vehicles.
  • Perform other minor repairs as assigned by Lead Tech or Service Advisor, according to their abilities.
  • Assist upper level technicians as needed and for experience.
  • Test drives vehicles when practical for any/all performance or drivability concerns before performing work.
  • Retest drives after repairs completed to verify that repair solved defined problems.
  • Maintain clean and safe work environment; cleans spills and debris immediately to reduce hazards.
  • Maintain company provided equipment and machinery.
  • Follows Company and industry safety rules and regulations.
  • Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment.
  • Attends all required training, seeks additional training to maintain and increase effectiveness.
  • Keeps up to date on industry trends and repair procedures.
  • Attends and successfully completes at least 12 hours of continuing auto repair training per year sponsored and/or provided by the club.
  • Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.
  • Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.
  • Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard.
  • Performs digital inspection and documents to their full potential.
  • Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection.
  • Assures all comeback related repairs are prioritized as directed by manager or lead.
  • Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location.
  • Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or safer condition as was prior to work commencing.
  • Performs other related duties as assigned.

Requirements:

  • Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity.
  • Effective organization, interpersonal and negotiation skills.
  • Ability to work scheduled hours as necessitated by business need.
  • Math and computer skills with experience using software applications including word processing, spreadsheets, browsers, and email.
  • Member service focus.
  • Automotive/mechanical background.
  • Ability to drive vehicles equipped with manual transmission.
  • Knowledge of equipment/tool operation and diagnostic/repair procedures.
  • Maintains 20% productivity measured by hours worked/hours flagged.

Education & Experience:

  • Must possess a valid drivers license with a safe driving record.
  • Six months experience in general repair, lube services and or tire shop.