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Vehicle Maintenance Advisor

3 weeks ago

Toledo, Ohio, United States Toledo Tire and Auto Care Full time
Job Description

As a key member of our team, the Service Advisor will be responsible for creating an outstanding customer experience through exceptional communication, technical knowledge, and consultative sales skills.

  • Greet and interact with customers professionally and courteously
  • Provide detailed explanations of recommended services and repairs
  • Develop and maintain strong customer relationships
  • Manage service scheduling and follow-up
  • Prepare accurate repair estimates and service documentation
  • Process payments and manage customer transactions
  • Upsell additional services and maintenance packages
  • Collaborate effectively with automotive technicians
  • Maintain a high level of customer satisfaction and retention
Required Skills and Qualifications
  • High school diploma or equivalent
  • 2-3 years of automotive service advisor or customer service experience
  • Excellent verbal and written communication skills
  • Strong sales and negotiation abilities
  • Basic understanding of automotive systems and repairs
  • Proven ability to build and maintain customer relationships
  • Professional demeanor and appearance