Retail Sales Associate

3 days ago


Woodstock, Georgia, United States Sam's Club Full time
Member Service Representative Job Summary

We are seeking a highly motivated and customer-focused Member Service Representative to join our team at Sam's Club. As a key member of our team, you will be responsible for providing exceptional service to our members, ensuring a positive shopping experience, and maintaining a clean and organized store environment.

Key Responsibilities:

- Provide exceptional customer service to members, answering their questions and resolving any issues they may have
- Maintain a clean and organized store environment, including the parking lot and cart area
- Assist members with their purchases, including loading their vehicles and providing information about products and services
- Work effectively in a fast-paced environment, prioritizing tasks and managing multiple responsibilities

Requirements:

- High school diploma or equivalent required
- Previous retail or customer service experience preferred
- Ability to work effectively in a team environment and provide excellent customer service

What You'll Do:

- Ensure club pick up orders are filled by contacting members to notify when pickup time is delayed; informing members when products are unavailable (for example, out of stock); offering members alternative product options when needed; ensuring products are selected and packaged according to company policies and procedures; ensuring items are dispensed when members arrive for pickup; resolving member issues and concerns; and promoting the company's products and services
- Maintain safety of facility according to company policies and procedures by conducting safety sweeps; following procedures for handling merchandise; and correcting and reporting unsafe situations to facility management
- Provides member service by acknowledging the member and identifying member needs; assisting members with purchasing decisions; processing member purchases; assisting with payments according to company policies and procedures for different membership and payment types; utilizing cash registers to assist members with transactions; locating and organizing merchandise; zoning the designated areas; resolving member issues and concerns; promoting the company's products and services; organizing and maintaining availability of carts/flatbeds; assisting members with transporting items; utilizing cart retrieval equipment according to company policies and procedures; and maintaining parking lot cleanliness

Benefits:

- Competitive pay and performance-based bonus awards
- Comprehensive benefits package, including medical, vision, and dental coverage
- 401(k) and stock purchase plans
- Paid time off and parental leave benefits

Eligibility Requirements:

- Eligibility requirements apply to some benefits and may depend on your job classification and length of employment

Additional Compensation:

- Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances

Primary Location:
9464 MAIN STREET, WOODSTOCK, GA 30188-0000, United States of America

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