Transit Ambassador

The Transit Safety Ambassador plays a critical role in ensuring the safety and well-being of riders, particularly the most vulnerable members of our community. This position requires a unique blend of interpersonal skills, crisis management expertise, and a deep understanding of the complexities of public transportation.

• Provide a warm and welcoming experience for riders, promoting a sense of safety and community.
• Assist operations and security teams in managing incidents, including alcohol and drug use, fare conflicts, and rider code of conduct issues.
• Reduce loitering and panhandling at transit centers, and address behaviors that impact the passenger experience.
• Offer early detection and intervention for riders who need services, and improve visibility of system safety and security initiatives.
• Improve communication between customers and security and operations staff, and address the unique needs of transit customers who don't have a stable living condition.
• Perform outreach services to individuals experiencing mental health and/or housing insecurity issues, and provide linkages to services provided by local organizations.
• Make mental health assessments and provide crisis counseling to the homeless community and individuals experiencing mental health-related issues within the SRTA system.

• Associate degree in Criminal Justice, Psychology, Sociology, Social Work, or related field from an accredited college or university.
• Two years of professional experience in a related field, or two years of community service or similar experience interacting with people from diverse backgrounds.
• Experience with homeless advocate programs, behavioral health support programs, and interacting with the homeless community and/or individuals experiencing complex mental health issues.
• Ability to demonstrate optimism, learn and understand public transit systems operations and service area, and perform work activities in an efficient and timely manner.
• Proficiency in Excel, Word, and Outlook, and good working knowledge of English, grammar, punctuation, spelling, style, and ability to read and write reports, memos, and develop presentations.

rabbittransit is committed to fostering a positive mobility-planning atmosphere for our clients and stakeholders. As a Transit Safety Ambassador, you will have the opportunity to work with a dynamic team, contribute to the development of innovative solutions, and make a meaningful impact on the lives of our riders.