Retail Sales Associate

6 days ago

Charleston, West Virginia, United States Tapestry Full time
About This Role

We are seeking a highly motivated and customer-focused Sales Associate to join our team at Tapestry. As a Sales Associate, you will be responsible for providing exceptional customer service, driving sales, and maintaining a high level of product knowledge.

Key Responsibilities
  • Discuss product features and build sales by suggesting appropriate add-on items to fit customers' specific needs.
  • Work with multiple customers simultaneously and break away as appropriate.
  • Follow up with customers consistently and genuinely to influence/close sales.
  • Develop product knowledge skills and remain aware of current collections.
  • Demonstrate knowledge of competition and apply it to building sales and customer relationships.
  • Drive business through sales strategies, clienteling, sourcing new customers, and maintaining ongoing productive relationships with customers.
  • Sensitive to customers' needs and tailor approach by reading cues.
  • Build lasting and loyal relationships with customers.
  • Ensure all daily tasks are completed without negatively impacting service or Coach standards.
Workplace and Environment
  • Create enthusiasm and positivity for a shared vision and mission.
  • Foster an environment of teamwork, trust, and collaboration with peers, customers, and supervisors.
  • Demonstrate confidence when working with customers.
  • Take initiative; have a high level of ownership and accountability for individual results.
  • Welcome feedback and adapt behaviors as appropriate.
  • Represent Coach as a brand ambassador at all times.
  • Be adaptable and flexible to change.
  • Maintain a calm and professional demeanor at all times.
  • Create short- and long-term strategies to achieve personal metrics and performance goals.
  • Utilize Company tools to keep self-informed.
  • Handle and offer solutions to customer issues appropriately and involve a manager when necessary.
  • Promote and endorse a team selling environment.
Operations
  • Complete daily operational tasks, including maintaining store (sales floor and backroom), cash wrap, and visual merchandising to Coach standards consistently and in a timely manner.
  • Adhere to all retail policies and procedures, including POS, Operations, and Loss Prevention procedures.
  • Leverage Coach's tools and technology to support relationship building and clienteling efforts, including driving sales and achieving individual goals.
  • Replenish inventory on sales floor as needed.
  • Process shipments as needed.
Requirements
  • 1-3 years of previous selling experience in a luxury retail service environment preferred.
  • Possess current knowledge of fashion trends and competition in the marketplace.

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