Shift Team Lead
2 weeks ago
Homeslice LLC is seeking a highly skilled Service Delivery Supervisor to join our team. As a key member of our operations team, you will be responsible for overseeing the delivery of exceptional customer service and ensuring the smooth operation of our shifts.
In this role, you will lead a team of dedicated professionals who share your passion for delivering outstanding customer experiences. You will be responsible for scheduling, assigning tasks, monitoring performance, and making strategic decisions to drive business growth.
Key Responsibilities:
- Schedule staff shifts and assign duties to ensure efficient coverage.
- Train and develop team members to enhance their skills and knowledge.
- Monitor inventory levels and order supplies as needed.
- Address customer complaints in a timely and professional manner.
- Resolve conflicts between team members in a fair and impartial way.
Requirements:
- At least one year of supervisor experience in a customer-facing role.
- Proven track record of delivering exceptional customer service.
- Strong leadership and problem-solving skills.
- Able to work effectively in a team-oriented setting.
What We Offer:
- Competitive salary: $55,000 - $75,000 per year.
- 401(k) plan with company match.
- Flexible schedule and paid time off.
- Ongoing training and development opportunities.
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