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Treatment Coordinator

2 months ago

Salinas, California, United States Wow Smiles Full time

Job Title: Treatment Coordinator

Job Summary: Wow Smiles is seeking a highly skilled and compassionate Treatment Coordinator to join our team. As a Treatment Coordinator, you will play a vital role in ensuring the smooth operation of our dental practice.

Key Responsibilities:

  • Appointment Scheduling: Arrange and coordinate events and appointments for new patients, ensuring timely and efficient scheduling.
  • Patient Communication: Listen to patients' needs and expectations to build trust and establish strong relationships.
  • Relationship Building: Nurture ongoing relationships with patients, providing exceptional care and service.

Job Duties:

  • Product Knowledge: Understand our products, services, and key differentiators to effectively communicate with patients.
  • Value Alignment: Connect patients' perceptions of value to affordability, ensuring a seamless experience.
  • Treatment Planning: Present treatment plans and discuss finance options with patients, addressing their concerns and needs.
  • Education and Awareness: Explain early orthodontic evaluations and treatment stages, empowering patients with knowledge.
  • Objection Handling: Overcome objections by listening and observing, providing personalized solutions.
  • Customer Retention: Maintain customer relationships for repeat business, fostering loyalty and trust.
  • Referral Generation: Work referrals and warm leads for appointment scheduling, driving growth and success.
  • Performance Analysis: Review sales performance and market trends, identifying areas for improvement.
  • Follow-up and Confirmation: Follow-up with patients on pending treatments, confirming and collecting necessary information for new patient appointments.

Requirements:

  • Physical Demands: Must be able to remain stationary 50% of the time, with occasional lifting up to 30 pounds.
  • Computer Skills: Finger dexterity needed for computer use, ensuring efficient and accurate data entry.
  • Communication: Hearing ability for communication with patients and staff, ensuring clear and effective communication.
  • Work Environment: Exposure to high anxiety environments, requiring empathy and compassion.

Compensation: $19-$21 per hour, offering a competitive salary and opportunities for growth and development.