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Technical Support Specialist
2 weeks ago
At Chenega MIOS, we are committed to delivering exceptional IT support services to our clients. We are seeking a highly skilled Technical Support Specialist to join our team in St. Louis, MO.
About the RoleThe Technical Support Specialist will provide technical assistance and support related to computer systems, hardware, or software. This includes responding to queries, running diagnostic programs, isolating problems, and determining and implementing solutions.
- Assist in providing technical assistance and support related to computer systems, hardware, or software.
- Respond to email or chat messages for customers seeking help.
- Walk customers through the problem-solving process.
- Run diagnostic programs to resolve problems.
- Follow up with customers to ensure issue(s) were resolved.
To be successful in this role, you must have:
- Bachelor's Degree OR
- Associates degree OR
- High School Diploma and 1+ years of Information Technology experience OR
- 3+ years of Military experience OR
- 1+ years of experience in a government agency work environment
We also require relevant experience with ServiceNow and the ability to obtain DoD 8140 (formerly 8570.01-M) IAT Level I certification within 6 months of hire.
What We OfferAt Chenega MIOS, we offer a competitive benefits package, including opportunities for professional development and growth. Our positive and supportive culture encourages our team members to do their best work every day.