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About Westlake Ace Hardware
A leading hardware retailer in the United States, Westlake Ace Hardware operates over 150 neighborhood stores across the country. Our company values include Service, Passion, Respect, Integrity, Teamwork, and Excellence, which guide our interactions with customers and associates.
Job Summary
The Sales Associate is responsible for providing exceptional customer service and ensuring a seamless shopping experience. Key responsibilities include:
- Customer Service
- Project a positive image of Westlake Ace Hardware and provide a welcoming experience for customers.
- Greet customers and thank them by name when possible.
- Clear checkout lines quickly and efficiently.
- Answer and respond to customer inquiries promptly and effectively.
- Communicate any issues that require management assistance.
- Build product knowledge and assist customers with store layout and product location.
- Register Operations
- Follow cash register transaction procedures.
- Responsible for balancing the register drawer.
- Adhere to store programs and promotions.
- Participate in store and team meetings.
- Front End Appearance and Upkeep
- Maintain a clean and organized front end, including checkout areas and entrance doors.
- Assist with stocking and facing impulse counters.
- Ensure fresh ads are stocked in shopping carts.
- Restock forms and supplies.
- Assist with decorating the front end according to store programs.
- Call for cart pickups when necessary.
- Inform management of merchandise returns that need to be put away.
Requirements
- High school diploma or equivalent.
- Cashier experience preferred.
- Customer service experience preferred.
- Ability to stand, walk, lift up to 25 pounds, and climb.
Compensation
$11.00 per hour.