Multilingual IT Support Specialist
7 days ago
ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. As an African American-owned and Veteran-certified company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management.
Job Overview
The Bilingual Partner Service Desk Associate plays a critical role in managing media content through specific workflow-based operations, monitoring, and reconciling QA Content. This position requires excellent written and verbal communication skills, as well as experience tracking and reporting issues.
Responsibilities
- Escalate and communicate issues on time and handle escalated issues by working closely with cross-functional teams and vendors/providers to resolve network/video issues.
- Work on all reconciling and monitoring workflows within the specific turnaround time with excellent quality.
- Investigate and provide resolution for cases/tickets concerning assets.
About the Role
This is a challenging opportunity for an experienced professional who can effectively collaborate with stakeholders to drive results. The successful candidate will possess strong analytical and problem-solving skills, with the ability to work in a fast-paced environment.
Requirements
- Fluent in Portuguese language.
- Excellent written and verbal communication skills.
- Experience in tracking and reporting issues.
Benefits
We offer a competitive salary range of $45,000-$50,000 per annum, plus benefits. If you are a motivated and results-driven individual looking for a new challenge, please submit your application.
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