Patient Care Specialist

2 days ago

Plainfield, Illinois, United States WellNow Full time

About the Role:

We are seeking a skilled Patient Care Technician to join our team at WellNow Urgent Care. As a Patient Care Technician, you will play a vital role in providing exceptional patient care and support to our patients.

Key Responsibilities:

  • Take patient history and obtain vital signs
  • Perform basic testing or screenings, such as vision, audio, urine drug screens, breath alcohol, EKGs, and pulmonary function testing
  • Perform necessary phlebotomy for collection of laboratory samples
  • Accurately complete corresponding paperwork/computer work for lab tests ordered on blood, urine, tissue, and culture samples
  • Perform point of care testing, such as strep, mono, glucose, influenza, urine pregnancy, urinalysis, and blood glucose levels
  • Ensure sterile technique, instrument cleaning and sterilization, and proper use of the autoclave
  • Schedule and coordinate necessary records for ancillary care for patients
  • Assist providers with exams and testing, including pelvic exams, eye irrigations, and ear irrigations, I&Ds, and splinting/ortho-glass preparation
  • Maintain confidentiality with all patient information (HIPAA)
  • Ensure equipment is in working order
  • Log laboratory procedures when completed, process related paperwork using computer equipment as directed
  • Maintain examination rooms and stock necessary medical supplies
  • Perform duties to ensure good patient flow
  • Registration duties, including explaining insurance options and collecting payments
  • Accompany the provider to the bedside
  • Accurately and thoroughly document the patient medical history, physical exam, and procedures
  • Complete transcription as requested
  • Perform tasks to improve provider efficiency during the course of a shift
  • Greet and register patients
  • Answer and appropriately triage phone calls
  • Take payments for visits
  • Print, scan, and fax reports
  • Other front desk and cleaning responsibilities as assigned

Requirements:

  • High School Degree or equivalent
  • Ability to identify equipment problems and correct or notify team leader
  • Ability to apply written instructions and standardized work practices
  • Ability to establish and maintain effective relationships with staff, patients, and families
  • Able to withstand physical and mental demands, including standing, walking, stooping, and bending
  • Computer knowledge and skills, including the ability to register patients on the computer in a timely manner
  • Up-to-date on injections and provide documentation, as per OSHA guidelines
  • Ability to complete and maintain CPR certification
  • Excellent listening and note-taking skills
  • Ability to apply written instructions and standardize work practices
  • Basic computer skills, including the use of Electronic Medical Records (EMR)
  • Demonstrated ability to type at least 45 words per minute
  • Strong communication skills, including grammatical, spelling, and verbal
  • Detail-oriented with proven ability to work effectively under conditions requiring accuracy
  • Capable of working well on a team
  • Friendly and customer service-oriented
  • Ability to manage high call volume

About WellNow:

WellNow Urgent Care takes pride in creating an environment filled with meaningful work and opportunities by investing in our colleagues. We offer competitive salaries and a comprehensive benefits package, including numerous continuing education options. With over 170+ locations across New York, Illinois, Indiana, Michigan, Pennsylvania, and continuing to grow, our colleagues can transfer facilities in any of the markets we serve. We are committed to offering our patients the best care by adding talented healthcare professionals.

Salary and Benefits:

$21.00 per hour

Competitive salary

Parental leave

Continuing education opportunities

Medical benefits, including vision coverage, FSA/HSA options, and prescription drug coverage

401(k) plan with a company match for your future financial security

Free urgent care visits for you and your immediate family members

Scrubs provided to ensure a professional and comfortable work environment

Opportunities for promotional growth as we continue to expand our presence

Monthly bonus based on your performance and productivity

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