Behavioral Health Navigator

3 weeks ago


United PA USA, United States County of Chester Full time
Job Summary

The County of Chester is seeking a highly skilled Behavioral Health Navigator to join our team. As a key member of our Contact Center, you will be responsible for providing vital behavioral health service information to current and prospective clients. This role requires excellent customer service skills, the ability to work effectively in a team environment, and a strong understanding of behavioral health services.

Key Responsibilities
  • Provide referrals for behavioral health services to residents and other stakeholders
  • Answer calls and respond to inquiries in a professional and courteous manner
  • Work collaboratively with other team members to achieve departmental goals
  • Maintain accurate and up-to-date records of client interactions
  • Perform other duties as required
Requirements
  • High school diploma or equivalent required; associate's degree or higher preferred
  • At least one year of customer service experience; two years or more preferred
  • Knowledge of behavioral health services and related laws and regulations
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
Preferred Qualifications
  • Associate's degree in a related field of study
  • Two or more years of experience in customer service or call centers
  • Knowledge of applicable federal, state, and local laws and regulations
  • Knowledge of Department of Human Services programs in Chester County


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