Help Desk Specialist

4 days ago


Watertown, Massachusetts, United States Liaison International Full time

About Us:

Liaison International is a leading provider of educational products and services. We are seeking a highly skilled Help Desk Specialist to join our team in a call center environment.

Job Description:

You will be responsible for providing exceptional support to clients via phone and email, managing support cases, and collaborating with other departments in Operations to resolve client issues.

Responsibilities:
  • Troubleshoot client issues via telephone, email, or web conferencing software
  • Document customer inquiries in Salesforce
  • Deliver new client training sessions to large and small groups via web conferencing software
  • Escalate reported issues to the Tier 2 support team and follow up with clients regarding resolution
  • Work closely with the Customer Solution Management team on CAS-specific issues and projects
Requirements:
  • Bachelor's degree preferred
  • High comfort level explaining technical skills to others
  • Flexibility to work shifts between 9AM and 8PM
  • Strong interpersonal, written, and verbal communication skills
  • Previous telephone and written support experience
  • Demonstrated experience with MS Office Suite and web-based information sources

Estimated Salary: $50,000 - $65,000 per year



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