Client Advocate
6 hours ago
SS&C Technologies is seeking a Client Advocate to join our industry-leading Black Diamond Service Team.
In this role, you will work directly with clients to help solve their problems and ensure their satisfaction.
You will also work closely with other teammates to ensure customer questions and concerns are addressed in a timely manner.
The ideal candidate should be highly motivated with excellent communication and analytical skills.
You will build and maintain strategic relationships with existing clients through effective communication in a proactive, consultative and professional manner.
You will also be responsible for undertaking discovery and education activities that help clients troubleshoot our technology and financial industry based issues via phone, email, Salesforce, virtual meetings, and occasional in person scenarios.
Key Responsibilities:
- Customer Value Realization
- Adoption and Client Retention
- Emotional Intelligence
- Collaboration
SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.
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