Resident Manager

3 days ago


Milwaukee, Wisconsin, United States Community Advocates Full time

**Job Title:** Resident Manager - Community Advocate

We are seeking a highly motivated and dedicated individual to join our team as a Resident Manager - Community Advocate at Autumn West Safe Haven. As a key member of our team, you will play a vital role in providing support and advocacy to individuals experiencing homelessness.

**Responsibilities:

  • Provide consistent and reliable coverage for assigned shifts in a primarily unsupervised environment.
  • Attend to general housekeeping needs of common areas, kitchen, bathroom and office areas.
  • Monitor the Safe Haven to help create a safe and therapeutic environment for consumers
  • Conduct rounds throughout the entire building to ensure consumers safety.
  • Perform general administrative functions such as noting within the communication log, answering the phone and responding to in-person inquiries in a professional manner.
  • Report any changes in consumer behaviors, functioning, and other pertinent information to the Program Manager and Care Coordinator.
  • Provides crisis intervention as needed, including determining when it is necessary to involve other staff, administration or emergency personnel.
  • Work independently and monitor security cameras and resident entry/exits.
  • Maintain written and oral communication of incidents in accordance with Safe Haven policies.
  • Demonstrate flexibility and adaptability in response to unexpected or unusual consumer demands.

**Requirements:

  • Minimum High School Diploma or GED required.
  • Understanding and sensitivity to matters relating to homelessness, mental illness and alcohol/drug abuse.
  • The ability to interact comfortably and persuasively with diverse resident, staff and volunteers.
  • The ability to establish and maintain professional boundaries when working with residents.
  • The ability to assess emergency situations and respond effectively.
  • Effective verbal and written communication skills.
  • Basic computer experience (Microsoft Office, Excel spreadsheets, etc) is highly desirable.
  • The ability to maintain confidentiality related to consumers care.
  • Physically able to perform duties including, lifting up to 25 pounds, climbing stairs prolonged standing or sitting.

**Compensation: ** $35,000 - $45,000 per year, depending on experience. Benefits include health insurance, paid time off, and opportunities for professional growth and development.



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