Event Security Specialist

4 days ago

Cleveland, Ohio, United States Cleveland Indians Full time

Job Summary:

We are seeking a highly motivated and detail-oriented Event Security Specialist to join our team at Progressive Field. As a key member of our Event Security team, you will be responsible for ensuring the safety and security of our guests, while also providing exceptional customer service.

Key Responsibilities:

  • Maintain a secure and welcoming environment for fans, visitors, and teammates at Progressive Field
  • Deliver exceptional customer service by actively engaging, welcoming, directing, addressing inquiries, and resolving complaints from all guests
  • Ensure visible security presence at entrance and exit gates, Ballpark, dugouts, bullpens, team shops, and restricted areas
  • Secure various restricted locations and prohibit access to unauthorized individuals
  • Demonstrate a professional demeanor at all times
  • Welcome and engage with guests appropriately upon entry and exit
  • Provide crowd management and assist with crowd movement as necessary
  • Respond calmly and professionally in the event of any conflict, medical situation, or other incident, and complete the appropriate reports
  • Demonstrate a comprehensive understanding and knowledge of Progressive Field policies and procedures, ensuring their enforcement
  • Familiarize yourself with the Game Day Staff Associate Handbook, adhering to all outlined policies and procedures
  • Have a thorough knowledge and understanding and ability to carry-out the Standard Operating Procedures for various Event Security positions
  • Understand and execute Standard Operating Procedures for various Event Security positions
  • Adhere to assigned work schedule, attend pre-event briefings and meetings
  • Properly inform Manager of all potential work conflicts, including but not limited to absences, emergencies, and needed schedule alterations
  • All other duties and responsibilities as assigned

Requirements:

  • Must be 18 years of age or older
  • Ability to successfully complete training requirements is mandatory
  • Possess a working understanding of safety and security functions, customer service philosophies, and principles related to conflict de-escalation and resolution
  • Ability to join and maintain good standing in the Service Employees International Union, Local 1

Availability Requirements:

  • Availability for a minimum of 53 out of 81 home games each year (65%) is required
  • Must be open to working events beyond Cleveland Guardians baseball games

Organizational Requirements:

  • Reads, speaks, comprehends, and communicates English effectively in all communications
  • Represents the Cleveland Guardians in a positive fashion to all business partners and the general public
  • Ability to develop and maintain successful working relationships with members of the Front Office
  • Ability to act according to the organizational values and service excellence at all times
  • Ability to work with diverse populations and have a demonstrated commitment to social justice
  • Ability to walk, sit or stand for an entire shift
  • Ability to work extended days and hours, including holidays and weekends
  • Ability to move throughout all areas and levels of the Ballpark
  • Ability to work in a diverse and changing environment
  • Ability to utilize reliable transportation
  • Occasional physical activity such as lifting and carrying boxes up to 25 lbs

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