Server - 2nd Shift

4 weeks ago


Cleveland, Ohio, United States IHOP Full time
Job Summary

As a 2nd Shift Server at IHOP, you will be responsible for providing prompt, efficient, and courteous service to all guests. This includes greeting, seating, taking and serving orders, clearing dishes, and resetting tables.

Key Responsibilities

Develop and maintain professional functional working relationships with IHOP employees and guests.
Execute the "Service Success Steps" per the IHOP SOP to ensure a high-quality guest experience.
Handle guest complaints in a timely manner, inquire about the quality of the dining experience, thank guests, and invite them to return.
Communicate guest food orders and service requests in an accurate and timely manner.
Memorize and apply IHOP terminology, abbreviations, methodologies, and plating and menu knowledge.
Comply with SOP methods in regard to guest checks and maintaining cash control.
Stock and rotate all needed supplies in the service areas and dining room.
Comply with all local and SOP health, sanitation, and safety guidelines.
Clear, clean, and reset tables and clean chairs, booths, and floors after guests leave.
Perform all cleaning duties according to posted cleaning charts.
Comply with IHOP uniform and appearance standards per SOP guidelines.
Perform other assignments or tasks as assigned by the General Manager, Assistant Manager, or acting supervisor.

Requirements

Ability to read and comprehend instructions, correspondence, and memos.
Ability to write guest checks and simple correspondence.
Ability to read and speak English well enough to understand guest checks, read instructions, and communicate with guests.
Ability to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals.
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
Ability to deal with problems involving a few concrete variables in standardized situations.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee occasionally is exposed to fumes or airborne particles. The noise level in the work environment is usually moderate.

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