Retail Store Leadership Position
6 days ago
**Job Description**
As a Customer Service Manager at Joseph Jacob Jewelers, you will be responsible for providing exceptional customer service and driving sales growth through effective merchandising and inventory management. You will ensure that our customers have an outstanding shopping experience, from the moment they enter our store to when they leave.
**Key Responsibilities:**
- Deliver exceptional customer service, ensuring that every customer leaves the store satisfied
- Maintain a high level of knowledge about our products, including features, benefits, and prices
- Develop and implement strategies to drive sales growth, increase customer engagement, and improve overall customer experience
- Collaborate with the sales team to achieve sales targets and promote teamwork and collaboration
- Maintain accurate records of customer interactions, sales, and feedback
- Stay up-to-date with industry trends, best practices, and new technologies to continually improve our services
- Contribute to the development of training programs for the sales team
**Requirements:**
- Proven track record of delivering exceptional customer service in a retail environment
- Excellent communication and interpersonal skills
- Ability to work effectively in a fast-paced environment
- Strong analytical and problem-solving skills
- Experience in sales, customer service, or a related field
- High school degree or equivalent required; bachelor's degree preferred
**Salary:** $70,000 - $90,000 per year, based on experience
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