Cage Cashier and Customer Service Representative

4 weeks ago


Plain Dealing, Louisiana, United States Horn Holdings Full time
Cage Cashier and Customer Service Representative

Horn Holdings is seeking a highly motivated Cage Cashier and Customer Service Representative to provide exceptional customer service in our fast-paced video poker gameroom environment.

This role is responsible for:

  • Providing prompt and courteous service to customers, ensuring their needs are met in a timely and efficient manner.
  • Operating assigned banks or windows according to established procedures and regulations to maintain a secure and accurate cash handling environment.
  • Counting down bank or window contents at the end of each shift and reconciling to accountability to ensure accuracy and integrity.

Key Responsibilities:

  • Respond to customer inquiries and resolve issues in a professional and courteous manner.
  • Provide drinks, change, and promote promotions to customers as needed.
  • Ensure accurate cash handling and reconciliation throughout each shift.

Requirements:

  • Age 21 or older.
  • Obtain State Video Poker permit, Louisiana vendor server permit, and clear state background check (no felonies or misdemeanors for theft or gaming violations).
  • Ability to stand 100% of shift with minimal breaks.
  • General cashiering background or prior money handling experience preferred.
  • Strong math skills (add, subtract, multiply, and divide) to accurately handle cash transactions.
  • Maintain high energy levels and take a proactive approach to resolving issues in a calm and professional manner.
  • Excellent communication and collaboration skills to effectively interact with colleagues and customers.
  • Highly organized and detail-oriented to ensure accurate cash handling and reconciliation.

Benefits:

  • $25-$30 per hour (estimated salary), depending on experience.
  • Tips based on excellent customer service.
  • Vacation pay to ensure work-life balance.
  • Life insurance to protect loved ones.

The estimated annual salary range for this position is $50,000 - $60,000 based on a 40-hour workweek and assuming tips and vacation pay.



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