Dunkin Shift Leader Position
2 weeks ago
At Mirabito Energy Products, we are seeking a highly motivated and experienced Shift Leader to join our team. As a Shift Leader, you will be responsible for leading a team of restaurant staff to deliver exceptional customer service and achieve operational excellence.
Key Responsibilities:- Lead and motivate a team of restaurant staff to achieve operational goals and deliver great guest service.
- Ensure that all restaurant staff are performing their duties to the highest standard and provide coaching and feedback as needed.
- Support the Restaurant Manager in meeting operational goals and execution.
- Ensure that all Brand standards are met throughout the shift, including preparation of food and beverages.
- Communicate shift priorities, goals, and results to restaurant staff.
- Coach restaurant staff as needed throughout the shift, providing timely, constructive, and clear feedback.
- Support the training of restaurant staff as needed.
- Perform oversight of franchisee safety, security, and profitability policies/processes throughout the shift.
- Communicate clearly with the next Shift Leader to help prepare them for the shift.
- Ensure that Food Safety standards are met.
- Manage inventory throughout the shift.
- Provide great guest service and coach restaurant staff to do the same.
- Schedule restaurant staff for shifts.
- Manage cash over/short during the shift and ensure that restaurant staff are following cash franchisee management policies.
- Basic computer skills.
- Fluent in spoken and written English.
- Previous leadership experience in retail, restaurant, or hospitality preferred.
- Works well with others in a fast-paced team environment.
- On time, demonstrates honesty, and a positive attitude.
- Willingness to learn and adapt to change.
- Guest focused.
- Ability to assist with training.
- Problem solving.
- Motivating others.
- Standing on feet.
- Repetitive motion including bending, stooping, and reaching.
- Lifting objects, ice, products, boxes up to 20 lbs (if applicable).
- Wearing a headset.
- Working in a small space.
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