Cust Service Representative

3 weeks ago


Kansas City, Kansas, United States Dayton Superior Full time
Job Title

Cust Service Rep B

About the Role

We are seeking a skilled Cust Service Rep B to join our team at Dayton Superior. As a key member of our team, you will be responsible for delivering timely and accurate information to internal and external customers.

Responsibilities
  • Quotations:
    • Receive, price, and return requests for quotations within defined criteria.
    • Perform routine follow-up to determine success or failure, track competitive market information (backlog, pricing, competitor backlog).
  • Order Entry:
    • Obtain necessary information from customer to enter an order.
    • Enter and/or review all orders entered.
    • For 100% accuracy, send acknowledgements to the customer.
    • Make any and all necessary changes and updates to the order.
    • Enter won quotations in tracking system in order to provide vision to backlog and forecasts.
  • Scheduling:
    • Obtain an accurate material requirements delivery schedule from customers and provide that information to scheduling.
    • Provide influence and control over customers' expectations regarding our ability to meet specific demands.
  • Purchasing:
    • Obtain product lead times from necessary party and provide to customer within defined criteria.
    • Work with purchasing to obtain pricing from outside vendors.
    • Provide realistic forecasts and delivery requirements to purchasing based on information retrieved from the customer.
    • Maintain accurate forecasts regarding orders to be received fro purchasing to cover raw material demand.
  • Logistics:
    • Provide an accurate delivery schedule to traffic far enough in advance for trucks to be secured.
    • Communicating information to shipping regarding what product to ship on each truck.
    • Secure all information necessary for proper dispatch (location, job contact, hours).
  • Relationships:
    • Build a strong positive relationship with the customer by demonstrating value, initiative, position, influence, and supporting DSC.
    • Obtain a level of communication with the customer that allows access to all levels within their organization and provides a mutual respect for those involved.
  • Accounting:
    • Understand and assist in meeting both cash gap and earnings target.
  • Technical Product Knowledge:
    • Obtain, understand, and relay all DOT specifications for those products we supply within your specified geographic region.
    • Provide internal and external customers with that information as needed.
    • Revise and provide product drawings and submit information to customers as needed.
    • Be familiar with all AASHTO and ASTM specifications regarding product, or where and how to find the information.
    • Have a firm understanding of logistical capabilities primarily LTL & flatbed loading, timing, and distribution capabilities.
    Requirements
    • Excellent interpersonal skills.
    • Ability to prioritize multiple priorities.
    • MS Office proficient.
    • Excellent verbal & written communications.
    • Good math skills.
    Benefits

We offer a competitive salary of $62,000 - $72,000 per year, depending on experience. In addition to a comprehensive benefits package, including medical, dental, vision, and prescription coverage, retirement plan, vacation time, tuition reimbursement, short and long-term disability programs, and more.

Please note that these estimates are based on industry standards and may vary depending on individual circumstances.



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