Cust Service Representative
3 weeks ago
Cust Service Rep B
About the RoleWe are seeking a skilled Cust Service Rep B to join our team at Dayton Superior. As a key member of our team, you will be responsible for delivering timely and accurate information to internal and external customers.
Responsibilities- Quotations:
- Receive, price, and return requests for quotations within defined criteria.
- Perform routine follow-up to determine success or failure, track competitive market information (backlog, pricing, competitor backlog).
- Order Entry:
- Obtain necessary information from customer to enter an order.
- Enter and/or review all orders entered.
- For 100% accuracy, send acknowledgements to the customer.
- Make any and all necessary changes and updates to the order.
- Enter won quotations in tracking system in order to provide vision to backlog and forecasts.
- Scheduling:
- Obtain an accurate material requirements delivery schedule from customers and provide that information to scheduling.
- Provide influence and control over customers' expectations regarding our ability to meet specific demands.
- Purchasing:
- Obtain product lead times from necessary party and provide to customer within defined criteria.
- Work with purchasing to obtain pricing from outside vendors.
- Provide realistic forecasts and delivery requirements to purchasing based on information retrieved from the customer.
- Maintain accurate forecasts regarding orders to be received fro purchasing to cover raw material demand.
- Logistics:
- Provide an accurate delivery schedule to traffic far enough in advance for trucks to be secured.
- Communicating information to shipping regarding what product to ship on each truck.
- Secure all information necessary for proper dispatch (location, job contact, hours).
- Relationships:
- Build a strong positive relationship with the customer by demonstrating value, initiative, position, influence, and supporting DSC.
- Obtain a level of communication with the customer that allows access to all levels within their organization and provides a mutual respect for those involved.
- Accounting:
- Understand and assist in meeting both cash gap and earnings target.
- Technical Product Knowledge:
- Obtain, understand, and relay all DOT specifications for those products we supply within your specified geographic region.
- Provide internal and external customers with that information as needed.
- Revise and provide product drawings and submit information to customers as needed.
- Be familiar with all AASHTO and ASTM specifications regarding product, or where and how to find the information.
- Have a firm understanding of logistical capabilities primarily LTL & flatbed loading, timing, and distribution capabilities.
- Excellent interpersonal skills.
- Ability to prioritize multiple priorities.
- MS Office proficient.
- Excellent verbal & written communications.
- Good math skills.
We offer a competitive salary of $62,000 - $72,000 per year, depending on experience. In addition to a comprehensive benefits package, including medical, dental, vision, and prescription coverage, retirement plan, vacation time, tuition reimbursement, short and long-term disability programs, and more.
Please note that these estimates are based on industry standards and may vary depending on individual circumstances.
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