Medical Cannabis Operations Manager

6 days ago


Washington, Washington, D.C., United States MrGreenDc Full time
Job Summary

The Dispensary Manager oversees all aspects of daily operations at Mr. Green DC, a medical cannabis dispensary in Washington D.C. This role involves ensuring compliance with state regulations, providing exceptional customer service, managing staff, and ensuring efficient, profitable operations.

Key Responsibilities:

  1. Leadership & Team Management
  • Supervise, train, and develop dispensary staff, including Budtenders, Assistant Managers, and Support Staff.
  • Foster a positive and productive work environment, encouraging teamwork and effective communication.
  • Conduct regular team meetings and biweekly training sessions to ensure staff knowledge is current and consistent with store goals and policies.
  • Manage scheduling, payroll, and performance evaluations to optimize staffing and encourage growth.
Customer Service Excellence
  • Ensure every customer has a positive, welcoming experience by setting high standards for customer service and professionalism.
  • Handle complex customer interactions, complaints, and special requests.
  • Build relationships with customers and create a strong customer base by promoting loyalty programs and personalized service.
Compliance & Security
  • Stay up-to-date on all state and local cannabis regulations and ensure dispensary operations remain compliant.
  • Implement strict security protocols to protect the dispensary, staff, and customers.
  • Conduct regular compliance audits and ensure accurate record-keeping for inventory and sales in accordance with state regulations.
Inventory Management & Product Knowledge
  • Oversee the management of inventory, including ordering, receiving, tracking, and reconciliation to minimize shrinkage and ensure adequate stock levels.
  • Ensure all product displays are accurate, appealing, and well-stocked.
  • Educate staff on new product offerings, product benefits, and inventory handling procedures.
Sales & Financial Performance
  • Meet or exceed monthly sales targets by implementing promotions and fostering excellent customer service.
  • Track and analyze sales data to optimize product assortment and recommend adjustments.
  • Monitor cash handling procedures to ensure accurate sales reporting and end-of-day balancing.
  • Provide weekly sales and performance reports to the Regional Manager or Owner.
Operational Efficiency
  • Maintain a clean, organized, and safe environment within the store at all times.
  • Implement efficient workflows and processes to enhance store productivity.
  • Coordinate with vendors and service providers to support store operations, ensuring adherence to brand standards.

Estimated Salary: $65,000 - $80,000 per year based on industry standards.

Requirements:

  • Prior management experience in a retail, customer service, or medical cannabis environment is preferred.
  • Strong understanding of cannabis products, industry regulations, and state compliance requirements.
  • Excellent leadership, organizational, and interpersonal skills.
  • Ability to work independently and manage a team in a fast-paced environment.
  • Proficient with point-of-sale (POS) systems and Microsoft Office or similar software.
  • Must be at least 21 years old and eligible to obtain any necessary state licenses.
  • Ability to pass a background check and meet all regulatory requirements.

Benefits:

  • Competitive hourly wage
  • Employee discounts
  • Opportunities for growth within the company
  • Ongoing product education and training


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