Medical Cannabis Operations Manager
6 days ago
The Dispensary Manager oversees all aspects of daily operations at Mr. Green DC, a medical cannabis dispensary in Washington D.C. This role involves ensuring compliance with state regulations, providing exceptional customer service, managing staff, and ensuring efficient, profitable operations.
Key Responsibilities:
- Leadership & Team Management
- Supervise, train, and develop dispensary staff, including Budtenders, Assistant Managers, and Support Staff.
- Foster a positive and productive work environment, encouraging teamwork and effective communication.
- Conduct regular team meetings and biweekly training sessions to ensure staff knowledge is current and consistent with store goals and policies.
- Manage scheduling, payroll, and performance evaluations to optimize staffing and encourage growth.
- Ensure every customer has a positive, welcoming experience by setting high standards for customer service and professionalism.
- Handle complex customer interactions, complaints, and special requests.
- Build relationships with customers and create a strong customer base by promoting loyalty programs and personalized service.
- Stay up-to-date on all state and local cannabis regulations and ensure dispensary operations remain compliant.
- Implement strict security protocols to protect the dispensary, staff, and customers.
- Conduct regular compliance audits and ensure accurate record-keeping for inventory and sales in accordance with state regulations.
- Oversee the management of inventory, including ordering, receiving, tracking, and reconciliation to minimize shrinkage and ensure adequate stock levels.
- Ensure all product displays are accurate, appealing, and well-stocked.
- Educate staff on new product offerings, product benefits, and inventory handling procedures.
- Meet or exceed monthly sales targets by implementing promotions and fostering excellent customer service.
- Track and analyze sales data to optimize product assortment and recommend adjustments.
- Monitor cash handling procedures to ensure accurate sales reporting and end-of-day balancing.
- Provide weekly sales and performance reports to the Regional Manager or Owner.
- Maintain a clean, organized, and safe environment within the store at all times.
- Implement efficient workflows and processes to enhance store productivity.
- Coordinate with vendors and service providers to support store operations, ensuring adherence to brand standards.
Estimated Salary: $65,000 - $80,000 per year based on industry standards.
Requirements:
- Prior management experience in a retail, customer service, or medical cannabis environment is preferred.
- Strong understanding of cannabis products, industry regulations, and state compliance requirements.
- Excellent leadership, organizational, and interpersonal skills.
- Ability to work independently and manage a team in a fast-paced environment.
- Proficient with point-of-sale (POS) systems and Microsoft Office or similar software.
- Must be at least 21 years old and eligible to obtain any necessary state licenses.
- Ability to pass a background check and meet all regulatory requirements.
Benefits:
- Competitive hourly wage
- Employee discounts
- Opportunities for growth within the company
- Ongoing product education and training
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