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Restaurant Operations Manager
2 months ago
We are seeking a highly skilled and experienced General Manager to lead our restaurant team in the Jackson, MS market. As a General Manager, you will be responsible for overseeing the daily operations of our restaurant, ensuring exceptional customer service, and driving sales growth.
Key Responsibilities:- Leadership and Management: Manage, train, and coach crew/team members, carhops, and skating carhops to ensure excellent customer service and high-quality food preparation.
- Operational Excellence: Direct and assign drive-in restaurant employees as needed to ensure all aspects of food service meet operational standards.
- Employee Development: Prepare employee work schedules, monitor and make adjustments to restaurant staffing levels, and complete and maintain all drive-in restaurant employment-related records and payroll records.
- Customer Service: Reinforce a customer service mentality and ensure all employees are focused on serving the customer at all times. Immediately and respectfully resolve guest requests and report guest complaints to immediate supervisor.
- Inventory Management: Monitor and maintain restaurant inventory levels, place orders for food, paper, and other supplies within cost control procedures.
- Reporting and Analysis: Prepare all necessary operational reports and develop appropriate action plans to resolve unfavorable financial and/or sales trends.
We are looking for a candidate with experience in the food and hospitality industry, who is a strong leader and communicator. If you have a passion for delivering exceptional customer service and driving sales growth, we encourage you to apply for this exciting opportunity.