Lead Retail Sales Technician
4 weeks ago
Unlock Your Potential as a Retail Sales and Service Leader
At Asurion, we're on a mission to eliminate the fears and frustrations associated with technology. As a Retail Sales and Service Leader, you'll play a critical role in helping our customers get the most out of their devices, appliances, and connections.
Your Key Responsibilities:
- Lead by example, demonstrating exceptional customer service skills and a passion for technology.
- Develop and coach our expert technicians to ensure they have the skills and knowledge needed to provide top-notch service.
- Oversee store operations, ensuring a seamless customer experience and meeting service-level agreements.
- Stay up-to-date on the latest technology trends and products, using this knowledge to drive sales and revenue growth.
What We Offer:
- A competitive hourly and incentive-based pay structure.
- A comprehensive benefits package, including medical, dental, and vision coverage.
- A 401(K) retirement savings plan with employer match.
- Paid time off and tuition reimbursement opportunities.
- Ongoing training and development to help you grow your skills and advance your career.
Requirements:
- 1+ years of customer service/retail sales experience.
- 6+ months of smartphone repair experience or equivalent.
- 1+ years of retail supervisory experience or equivalent.
- High school diploma or GED (preferred).
- Inventory supervisory experience; inventory counts, live inventory management or equivalent.
- Proficient in Microsoft Office with an emphasis on Excel.
- Effective verbal and written communication skills.
- Customer service skills.
- Motivation to meet and exceed evolving key performance goals.
- Technical, problem-solving, and organizational talents.
- Ability to work flexible hours, including weekends and holidays.
- Reliability and flexibility in difficult situations.
- The ability to quickly adapt in an ever-changing environment.
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