IT Specialist

Morgan 6, LLC is a leading provider of information technology and professional management services to the federal government. As a service-disabled veteran-owned business, we are committed to excellence and community outreach.

The IT Specialist at the US Naval Academy, Information Technology Services Division (ITSD) plays a critical role in delivering exceptional customer service and repair shop support. This position involves managing the receipt, storage, disposal, repair, and configuration of IT equipment, including hardware and software.

• Provide Tier 1 support by addressing requests for service and providing telephone assistance to resolve reported problems.
• Track and manage service requests in the ticket management system, ensuring timely completion of service.
• Offer Tier 2 support, including on-site visits to resolve more complex issues that cannot be resolved over the phone.
• Utilize remote assistance to connect to client workstations, facilitating efficient service delivery.
• Interface directly with clients daily, ensuring performance objectives and deliverables are met.
• Participate in discussion forums and track the Web Help Desk (WHD) software and summary reports.

• Certifications: CompTIA Security+ Required
• Microsoft Windows 10 (MD 102) Course. This course is required to be completed within the first 30 days of employment.
• Work Experience: 1-3 years of experience in Technical Support, IT device repair, IT Security/Vulnerability remediation, and writing knowledge-based articles.
• Physical Requirements: Ability to carry, push, lift or lower computer equipment weighing up to 50 pounds.
• Education: Technical School Certificate or equivalent years of experience; Bachelor's Degree is a plus.
• Work Verification: U.S. Citizenship is required; ability to pass a DoD Background Security Investigation.

Morgan 6 is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, age, national origin, gender identity, disability, veteran status, sexual orientation, or any other classification protected by federal, state, or local law.

As a HUBZone certified company, we encourage applicants who live in a HUBZone, as designated by the Small Business Administration (SBA). For more information visit the SBA HUBZone map