Service Operations Coordinator

7 days ago


Sauk City, Wisconsin, United States McFarlane's Full time
Job Overview

McFarlane's seeks a highly skilled Service Operations Coordinator to join their team. This role is responsible for coordinating tasks, maintaining systems, and ensuring the efficient operation of the Ag Service Department.

About the Job

This is a dynamic position that requires strong organizational skills, excellent communication abilities, and a customer-centric approach. As a Service Operations Coordinator, you will work closely with departmental members to facilitate service activities, programs, and projects. Your primary goal will be to ensure that all activities are carried out in accordance with established specifications, schedules, and budgets.

Key Responsibilities:
  • Verify customer information on all work orders to ensure accuracy.
  • Provide exceptional customer service, meeting customer needs in a timely and professional manner.
  • Accurately provide ag service estimates and detail work orders utilizing mechanic information.
  • Maintain the overall cleanliness of the service desk area.
  • Support functions for time/job recording and collection of payment for work performed.
Requirements

To succeed in this role, you will need:

  1. A two-year technical degree in an agricultural equipment or diesel service-related field.
  2. Four years of prior experience working as a technician, preferably with previous service writing experience.
  3. Strong customer service skills and excellent written and verbal communication abilities.
  4. Familiarity with engine service-related processes and materials.
  5. Bilingual in English and Spanish is preferred.
Working Conditions

This position may require occasional sitting, walking through the service shop, talking, and hearing. The employee will operate in a service setting, using office equipment such as computers, phones, and photocopiers. Ability to lift up to 50 pounds is required.

Compensation and Benefits

McFarlane's offers a competitive salary range of $60,000 - $80,000 per year, depending on experience. Additionally, the company provides benefits, including health, dental, vision, life, and disability insurance, 401k with match, Paid Time Off, Health Savings Account, Paid Training Opportunities, Generous Employee Discount, and more.



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