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Key Carrier Department Supervisor

2 months ago

Middleton, Wisconsin, United States HomeGoods Full time
Job Summary

We are seeking a highly skilled and motivated Key Carrier Department Supervisor to join our team at HomeGoods. As a Key Carrier, you will alternate between Coordinator and Key Carrier roles, taking on leadership responsibilities to maintain store operations and provide exceptional customer service.

Key Responsibilities
  • Lead by example, demonstrating exceptional customer service and promoting a positive internal and external customer experience
  • Act as Manager on Duty, adhering to company policy and procedure, and ensuring store team performs tasks and activities in accordance with store plan
  • Address immediate customer service issues, provide coaching to Associates, and exercise discretion regarding customer service policies to satisfy customers
  • Maintain accurate Associate coverage in service areas, ensure Associates adhere to operational procedures, and execute opening/closing procedures according to company guidelines
  • Communicate effectively with management and Associates, provide progress updates, and provide feedback, recognition, and coaching to Associates
  • Partner with Management on Associate training needs, ensure adherence to labor laws, policies, and procedures, and promote credit and loyalty programs
  • Support and participate in shrink reduction goals and programs, promote safety awareness, and maintain a safe environment
Requirements
  • Able to work a flexible schedule, including nights and weekends
  • Team player, working effectively with peers and supervisors
  • Able to respond appropriately to changes in direction or unexpected situations
  • Knowledge of company standard software, systems, and procedures
  • Knowledge of merchandise flow in stores
  • Proven problem-solving skills
  • Able to effectively coach, delegate, and follow-up on multiple people/tasks
  • Able to act quickly under challenging circumstances
  • Capable of multi-tasking
  • Superior communication and organizational skills with attention to detail
  • 1 year retail, 6 months leadership experience
Benefits

HomeGoods offers a comprehensive benefits package, including Associate discount, EAP, smoking cessation, bereavement, 401(k) Associate contributions, child care & cell phone discounts, pet & legal insurance, credit union, referral bonuses, and more. Eligible Associates also receive 401(k) match, medical/dental/vision, HSA, health care FSA, life insurance, short/long term disability, paid parental leave, paid holidays/vacation/sick, auto/home insurance discounts, scholarship program, and adoption assistance.

This position has a starting pay range of $17.00 to $17.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

At HomeGoods, we value diversity and inclusion, and we are an equal opportunity employer. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.