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Medical Assistant 2 Professional
2 months ago
The Medical Assistant 2 provides critical support and administrative services to the office, doctors, and patients in a fast-paced doctor's office environment.
Key Responsibilities- Assist physicians in minor in-office procedures and provide cross-trained support in front desk receptionist roles, including scheduling, data entry, and patient record maintenance.
- Perform a wide range of tasks, such as greeting patients, escorting them to treatment rooms, and preparing them for exams.
- Count instruments in treatment rooms, open and prep exam rooms, and close and clean them at the end of the day.
- Dispense DME, apply pads and adhesive strappings, and perform X-rays and digital radiography.
- Complete pre-authorizations, rapid health indicators, and obtain vitals and review patient medical history, medications, and allergies.
- Record changes in medical condition, set up for injections, P&A procedures, and in-office surgical procedures.
- Prepare lab specimens, clean and autoclave instruments, and replenish inventory of back office supplies and DME items.
- Assist in surgeries and minor procedures, clean up after surgery, and change post-op dressings and remove sutures.
- Call post-op patients, review information sheets with patients, and write and fax prescriptions.
- Answer incoming calls, provide information, and transfer calls or take messages as necessary.
- Maintain and update patient records using data entry, faxing, and scanning.
- Collect deductibles, coinsurance, balances, copays, and sell OTC items.
- Check AR/AP changes, update records, and maintain multiple doctor's schedules.
- Prepare end of day reports, deposit slips, and upload to shared files daily.
- High School Diploma/GED equivalent.
- 6+ months of customer service experience required.
- Previous healthcare experience required.
- Frequent travel between office locations may be required.
- Ability to establish and maintain effective working relationships with patients, other employees, and the public.
- Knowledge of health insurance, pre-authorization, insurance verification, medical terminology, CPT codes, and ICD-9 codes preferred.
- Must have excellent customer service skills.
- Able to work in a fast-paced and demanding work environment.
- Must demonstrate a strong work ethic and maintain professionalism at all times.
- Must have a team mentality, flexibility, and willingness to learn.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, talk, hear, and use hands to write, type, or operate office equipment.
The employee is occasionally required to reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and smell.
The employee is required to perform repetitive motions, including reaching above the head, and typing.
The employee must occasionally lift up to 50 pounds and/or carry objects weighing up to 25 pounds.
This position performs tasks that involve exposure to blood, fluids, or tissues as well as cleaning solvents and other chemicals.
Specific vision abilities required by this job include peripheral vision, depth perception, and ability to adjust focus.