Veterinary Client Service Liaison

2 days ago


Round Rock, Texas, United States Animal Care Clinic Full time
Job Summary:

At Animal Care Clinic, we are seeking a highly skilled Veterinary Client Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and exceeding their expectations.

Key Responsibilities:
  • Handle customer inquiries in a professional and courteous manner.
  • Schedule patient appointments and provide information about our products and services.
  • Troubleshoot and resolve client issues and concerns.
  • Document and update customer records based on interactions.
  • Develop and maintain a knowledge base of our evolving services and products.
  • Answer multiple phone lines and greet and assist clients and their pets.
  • Provide education to clients on our services and products.

Requirements:
  • Previous experience in customer service, sales, or a related field.
  • Ability to build rapport with clients and prioritize tasks.
  • Positive and professional demeanor.
  • Excellent written and verbal communication skills.

About Us:
At Animal Care Clinic, we promote an emotionally intelligent work environment with a positive work-life balance. We invest heavily in our team members' happiness with many opportunities for growth and development.

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