Veterinary Client Service Liaison
2 days ago
At Animal Care Clinic, we are seeking a highly skilled Veterinary Client Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and exceeding their expectations.
Key Responsibilities:
- Handle customer inquiries in a professional and courteous manner.
- Schedule patient appointments and provide information about our products and services.
- Troubleshoot and resolve client issues and concerns.
- Document and update customer records based on interactions.
- Develop and maintain a knowledge base of our evolving services and products.
- Answer multiple phone lines and greet and assist clients and their pets.
- Provide education to clients on our services and products.
Requirements:
- Previous experience in customer service, sales, or a related field.
- Ability to build rapport with clients and prioritize tasks.
- Positive and professional demeanor.
- Excellent written and verbal communication skills.
About Us:
At Animal Care Clinic, we promote an emotionally intelligent work environment with a positive work-life balance. We invest heavily in our team members' happiness with many opportunities for growth and development.
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