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Customer Experience Supervisor

2 months ago

Garden City, Michigan, United States Performance Team Full time

About Us

At Performance Team, we pride ourselves on fostering a culture of integrity and trust, built on strong relationships with our customers and employees alike.

Our Mission

We strive to deliver exceptional service and support to our customers, leveraging our extensive network of storage facilities and strategic logistics expertise to drive supply chain excellence.

Job Summary

We are seeking a highly skilled and experienced Customer Service Supervisor to join our team. As a key member of our operations team, you will be responsible for managing customer expectations, overseeing office functions, and supporting our operations team.

Key Responsibilities

  • Manage customer expectations, ensuring high levels of service and satisfaction
  • Oversee office functions, including internal and external communications
  • Support operations, including process improvement and policy development
  • Understand job duties and serve as a backup for other positions
  • Support staff as needed, providing guidance and training
  • Design and implement improved processes or operational policies to drive efficiency and effectiveness
  • Recommend changes to products or services to meet customer needs
  • Supervise and lead a team of customer service representatives

Requirements

To be successful in this role, you will need:

  • A Bachelor's degree or equivalent in a relevant field
  • Two to five years of related experience and/or training
  • Excellent communication and interpersonal skills
  • Strong problem-solving and analytical skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively

What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.