School-Based Health Center Registrar

4 days ago

Danbury, Connecticut, United States Connecticut Institute For Communities, Inc. (CIFC) Full time
Job Summary

CIFC Health is seeking a highly organized and detail-oriented Front Desk Patient Registrar to join our team at one of our New Milford School-Based Health Center (SBHC) sites.

Key Responsibilities
  • Greet patients in a cheerful and professional manner, ensuring a relaxing and productive experience.
  • Answer phone calls in a polite and courteous manner, screening incoming calls and transferring calls when necessary.
  • Accurately schedule follow-up appointments, diagnostic testing, and referrals to other providers.
  • Ensure all encounter forms are accounted for at the end of the day by reconciling the day's schedule with encounter forms collected.
  • Provide exceptional customer service to patients, responding to health insurance and billing questions in a timely and professional manner.
  • Work with patients to ensure accurate and complete demographic and insurance information is entered into the computer database and medical record.
  • Collect required identification and financial documents, as well as obtain necessary signatures.
  • Exhibit service excellence behaviors, creating a compassionate and caring experience for every patient.
  • Stay up-to-date with knowledge of state and federal programs for medical coverage, documents required, self-pay guidelines, outside resources, referral options, and services outside of CIFC Health.
  • Process and track DSS/Husky applications as needed.
  • Fulfill specific quantifiable performance goals established by the Practice Administrator in consultation with the Billing & Operations Manager and the employee.
  • Utilize the student schedule portal (Powerschool) to schedule patients during timeslots that minimize disruption to academic learning.
  • Follow up with students in case of missed appointments (no-shows).
  • Enter patient email addresses for portal access.
  • Facilitate the transfer of records.
  • Distribute HIPAA and office policies.
  • Enter demographic information based on facility and reporting requirements.
  • Ensure patients receive a printout of their visit summary.
  • Perform clerical duties, including making copies, faxing, scanning, and sorting daily mail.
  • Perform all other related duties as assigned.
Requirements
  • High School Diploma or equivalent required.
  • Significant administrative experience preferred.
  • Medical office and/or Medical Assistant experience a plus.
  • Familiarity with Electronic Medical Record systems and Microsoft Office (Word, Excel, Teams) required.
  • Bilingual candidates strongly encouraged to apply.
Benefits

Competitive compensation package, including paid time off, paid holidays, insurance benefits, and fringe benefits.

Salary: $17.00 per hour, commensurate with experience.

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