Branch Manager
1 week ago
Citizens is seeking a highly skilled Branch Manager to drive branch performance, sales growth, and colleague and customer experience through inspirational leadership, highly collaborative partnerships, and sound operational practices.
Key Responsibilities:- Drive branch performance and sales growth through effective leadership and strategic planning.
- Develop and maintain a strong customer-centric culture, ensuring exceptional customer service and experience.
- Lead, manage, and direct all colleague and sales activities to ensure P&L targets are met and exceeded.
- Collaborate with community and civic organizations to build strong partnerships and drive business growth.
- Adapt to changing business needs, demonstrating flexibility and a willingness to work branch hours, including some weekends and evenings.
- Associate's or Bachelor's degree preferred.
- High School Diploma or equivalent required.
- Leadership experience, with proven ability to coach and develop to drive sales excellence, ensure delivery of world-class customer service, and operational integrity in a high-volume branch environment.
- 4 years sales management experience in Retail or Branch Banking environment.
- Successful record of managing objectives in meeting sales goals, deadlines, and branch goals in a profit and loss environment.
- Drive an exceptional customer experience validated through customer satisfaction surveys.
- Experience managing a branch with an FTE count up to: Tier I – 8 or more preferred; Tier II up to 7 or more; Tier III up to 7 or less; Tier 4 up to 6 or less.
- For Multi-Site locations, qualified candidate will be skilled in remote or multi-unit management.
- For an Evergreen position, your assigned location will be determined within 90 days and could be in an In-Store or Traditional branch.
- Holding others accountable.
- Coaching.
- Inspiring.
- Team Leadership.
- Customer service.
- Risk acumen.
- Business partnering.
- Problem solving.
- Retail banking.
- Talent sourcing & assessment.
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