Branch Manager

1 week ago


Philadelphia, Pennsylvania, United States Citizens Full time
Job Title: Branch Manager

Citizens is seeking a highly skilled Branch Manager to drive branch performance, sales growth, and colleague and customer experience through inspirational leadership, highly collaborative partnerships, and sound operational practices.

Key Responsibilities:
  • Drive branch performance and sales growth through effective leadership and strategic planning.
  • Develop and maintain a strong customer-centric culture, ensuring exceptional customer service and experience.
  • Lead, manage, and direct all colleague and sales activities to ensure P&L targets are met and exceeded.
  • Collaborate with community and civic organizations to build strong partnerships and drive business growth.
  • Adapt to changing business needs, demonstrating flexibility and a willingness to work branch hours, including some weekends and evenings.
Requirements:
  • Associate's or Bachelor's degree preferred.
  • High School Diploma or equivalent required.
  • Leadership experience, with proven ability to coach and develop to drive sales excellence, ensure delivery of world-class customer service, and operational integrity in a high-volume branch environment.
  • 4 years sales management experience in Retail or Branch Banking environment.
  • Successful record of managing objectives in meeting sales goals, deadlines, and branch goals in a profit and loss environment.
  • Drive an exceptional customer experience validated through customer satisfaction surveys.
Preferred Skills/Experience:
  • Experience managing a branch with an FTE count up to: Tier I – 8 or more preferred; Tier II up to 7 or more; Tier III up to 7 or less; Tier 4 up to 6 or less.
  • For Multi-Site locations, qualified candidate will be skilled in remote or multi-unit management.
  • For an Evergreen position, your assigned location will be determined within 90 days and could be in an In-Store or Traditional branch.
Success Factors:
  • Holding others accountable.
  • Coaching.
  • Inspiring.
  • Team Leadership.
  • Customer service.
  • Risk acumen.
  • Business partnering.
  • Problem solving.
  • Retail banking.
  • Talent sourcing & assessment.

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