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Security Officer I

2 months ago

Albuquerque, New Mexico, United States Laguna Development Corporation Full time
Job Summary

We are seeking a highly skilled and dedicated Security Officer I to join our team at Laguna Development Corporation. As a Security Officer I, you will play a critical role in ensuring the safety and security of our patrons and personnel.

Key Responsibilities
  • Provide site protection to all LDC properties, including physical protection to patrons and personnel.
  • Address issues such as altercations, theft, vandalism, fire, illegal entry, and illegal activities.
  • Adhere to Laguna Development Corporation's Core Values, Policies & Procedures.
  • Act as a role model within and outside the casino.
  • Maintain a positive and respectful attitude toward customers and co-workers.
  • Consistently report to work on time, prepared to perform duties of position.
Essential Duties & Responsibilities
  • Provide safety and security to patrons and LDC personnel, facilities, grounds, and property belonging to LDC.
  • Report and assist in medical emergency situations.
  • Adhere and uphold the Policies and Procedures of the Security Department.
  • Adhere to regulations for proper security in accordance with the Pueblo of Laguna Gaming Control Board/Tribal Gaming Regulatory Authority, federal government, and State of New Mexico.
  • Patrol buildings and grounds on a periodic schedule.
  • Watch for and report all irregularities occurring during shift.
  • Prepare documentation concerning each incident and report to appropriate personnel on a daily basis.
  • Provide escort, by request, to patrons and LDC personnel to their vehicles to ensure safety.
  • Coordinate the security escort of all money transferred to and from the vault.
  • Act as a witness and assist in money counting procedures with Cash Vault and/or other designated personnel.
  • Ensure the protection of casino assets with access to restricted areas.
  • Testify in court as deemed necessary by proper officials.
  • Respond to emergency situations, and situations to protect patrons and LDC personnel, including but not limited to: Traffic control, crowd control, and incident command situations.
  • Communicate clear and accurate information using a telephone and/or radio.
  • Maintain a courteous and professional attitude at all times.
  • Prepare incident reports.
  • At all times effectively communicate and address matters involving patrons, LDC personnel, and the public in a courteous, professional, and business-like manner.
  • Model and adhere to standard of a productive employee.
  • Attend LDC meetings as required.
  • Administer standard urine analysis test for reasonable suspicion and post incidents involving LDC personnel.
  • Work under pressure; maintain regular and punctual attendance, including working odd and unusual hours, weekends, and holidays.
  • Build relationships and loyalty with guests through sincere and meaningful interactions.
  • Be a team player, working toward team goals and fostering a collaborative and positive work environment.
  • Develop a thorough knowledge of services, room locations, amenities, and surroundings, providing accurate directions and information for guest inquiries about promotions and special events.
Requirements
  • High School Diploma or GED preferred.
  • Must have relevant work experience, preferably in a security or job-related field.
  • Acquire and maintain certification in the following basic blocks of training: First Aid, CPR, AED, and Defensive Driving and Defensive Tactics.
  • Acquire and maintain a New Mexico Alcohol Servers Permit.
  • Proficient in basic computer skills (e.g., Word, Excel, PowerPoint, Outlook).
  • Drive vehicles.
  • Radios.
  • Keywatcher.
  • Stream Manager surveillance system.
Work Environment

The job is performed indoors and outdoors with exposure to varied temperatures and fumes (e.g., cigarette smoke).

Other Requirements
  • Obtain and maintain a gaming license through the Pueblo of Laguna's Gaming Control Board and must provide/maintain a valid New Mexico driver's license.
  • Must comply with LDC and the Federal Government Bank Secrecy Act by acquiring and/or maintaining a Title 31 Certification.
  • Must pass a pre-employment alcohol/drug screening.
  • Acquire and maintain LDC Urine Analysis testing certification.