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System Administrator/DRSN

1 month ago

Colorado Springs, Colorado, United States Amentum Full time
Job Description

The System Administrator/DRSN will support North American Aerospace Defense Command (NORAD) on the Integrated Tactical Warning/Attack Assessment (ITW/AA) and Space Support Contract II (NISSC II).

Key Responsibilities:

  • Provide support to monitor, install, and perform maintenance on DRSN networks, and equipment.
  • Respond to DRSN system user requests for assistance.
  • Perform on-the-spot diagnostic evaluations, implementation of corrections, and training users in proper operations of DRSN systems/programs.
  • Provide support and perform upgrades to platforms, train staff, and maintain daily logs.
  • Provide 24/7 maintenance support, complete the modification, and installation of the secure Defense Red Switch Network, cryptographic equipment (i.e., KIV-7M), and instruments (IST, STE, and STU-III).
  • Provide DRSN initial and recurring training for all users.
  • Update the equipment and help ensure inventory is accurate.
  • Ensure the REMEDY ticketing system is kept up to date on DRSN trouble tickets for problem/resolution to exceed customer repair requirements.
  • Route calls, transfer information, and handle administrative duties.
  • Serves as a backup to the lead computer systems administrator.
  • Complete various tasks such as typing, checking, and recording information.
  • Oversees the order and replacement of new hardware and software, including warranty claims.
  • Performs and provides server, workstation, and system expertise including on-site and off-site travel.
  • Develops and implements system documentation and operating procedures.
  • Researches the selection and installation of new computer equipment, including hardware and software.

Work Environment:

  • Work will be performed inside a large facility.
  • Work environment may be a cubicle (considerations: close quarters, low to moderate noise, bright or dim lighting).
  • Work assignments vary based on client requirements.
  • Outside work may include various environmental conditions including hot, dusty, cold, icy, and windy climates.

Physical Requirements:

  • Position will require extended periods of sitting while on PC/laptop or phone.
  • Position will require lifting and carrying boxes of supplies, files, or equipment weighing up to 50 pounds.
  • Position will require climbing, working at heights, and in small, confined spaces such as under raised floors, inside closets, and server racks.
  • Position will require sitting, stooping, kneeling, and/or crouching for long periods.
  • Position will require work in noisy areas with hotter and colder temperatures than standard office environmental conditions.
  • There is a possibility that due to parking availability and the location of work, traveling moderate to long distances may be required.

Equipment and Machines:

  • General office equipment, which includes telephone, fax machine, copier, PC/laptop, and other miscellaneous office equipment.
  • Servers, switches, routers, and other computer equipment that supports the network environment.
  • Operating hand tools, power tools, ladders, and test equipment.

Attendance:

  • Regular attendance following the established work schedule is mandatory.
  • It is important to be able to work any shift/designated hours required.
  • You may be asked to continue performance during inclement weather or other conditions when others are not permitted to work.
  • You may be asked to continue performance in support of a war, contingency, or exercise.

Travel:

  • Commuting between locations may be required daily (~30-minute drive).
  • May require operating motor vehicles for commuting between locations.

Other Essential Functions:

  • Candidate must exhibit professional behavior that promotes teamwork, fosters cooperation, and enhances productivity in the workplace.
  • Must be well organized with the ability to coordinate, prioritize, and execute multiple tasks simultaneously in a high-pressure environment.
  • Grooming and dress are usually business casual but dependent on the client's standards. Must not pose a safety hazard to employees working in the same general area.