Customer Service Liaison

2 weeks ago


Alice, Texas, United States Hacienda Ford Full time
Job Overview

We are seeking a highly skilled Communication Specialist to join our team at Hacienda Ford. In this role, you will play a vital part in delivering exceptional customer service and support across various communication channels.

Key Responsibilities
  • Prompt and Professional Communication: Answer incoming calls promptly and professionally, providing exceptional guest service.
  • Engagement and Relationship Building: Engage with guests in a friendly and personalized manner, actively listening to their inquiries, concerns, and requests.
  • Appointment Coordination: Schedule and coordinate appointments for sales departments, ensuring smooth appointment logistics.
  • Ongoing Support: Assist with online chats and email inquiries, ensuring timely and accurate responses to guest queries.
Required Skills and Qualifications
  • Excellent Communication Capability: Possess excellent verbal and written communication skills.
  • Ability to Thrive in a Fast-Paced Environment: Demonstrate the ability to work effectively in a fast-paced environment with multiple priorities.
  • Professional Appearance: Maintain a professional appearance and demeanor at all times.
Benefits
  • Medical, Dental, & Vision Insurance: 100% employer-paid medical, dental, and vision insurance with various plan options.
  • 401(K) Plan: 401(k) plan with a company match of 50% up to 4% of your salary.
  • Life Insurance: 100% employer-paid life insurance policy of $50,000 with no medical exams required.
  • Paid Vacation: 1 week of paid vacation in the first year of service, with a rollover of 40 hours and a max cash out of 40 hours.
  • Sick Leave: Three paid days per service year - 100% employer-paid.
  • Paid Holidays: Eight paid holidays per year, including New Year's Day, Independence Day, Memorial Day, Labor Day, Thanksgiving Eve, Thanksgiving Day, Christmas Eve, and Christmas Day.


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