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HVAC Systems Support Specialist

2 months ago

Houston, Texas, United States CSW Industrials Full time
Position Summary:

The HVAC Systems Support Specialist is responsible for delivering technical guidance and training focused on HVAC-related products. This role acts as a technical resource for both internal teams and external partners across multiple product categories. The primary function is to offer technical assistance to field technicians working with our clients. This vital segment of our operations supports both Residential and Commercial product lines. In addition to providing support via phone, on-site visits with dealers will be necessary to aid in resolving issues. Additional responsibilities include managing customer relations, addressing special warranty matters, and delivering technical training to our dealer network. Furthermore, this position will also assist internal stakeholders as required to facilitate sales and manage post-sale inquiries.

Key Responsibilities:
  • Deliver remote technical support and troubleshooting assistance for product installation and service inquiries through phone, remote assistance tools, or email.
  • Provide system-level technical support to both internal and external clients.
  • Manage technical inquiries from contractors, offering assistance and collaborating with manufacturers.
  • Develop and implement training programs for contractors and internal staff.
  • Engage in technical sales efforts to convert contractors to our equipment brands.
  • Act as a subject matter expert for contractors, delivering HVAC equipment product support with exceptional customer service.
  • Maintain up-to-date knowledge of current company product lines, including their installation and service practices.
Required Qualifications:
  • High School Diploma or equivalent.
  • A minimum of 10 years of experience in the HVAC sector with comprehensive knowledge of system design, installation, maintenance, and troubleshooting.
  • Proven experience in providing technical assistance to customers.
  • Strong verbal and written communication skills.
Skills and Competencies:
  • Ability to analyze and solve problems using technical and analytical skills.
  • Excellent communication and writing abilities.
  • Commitment to enhancing customer experience.
  • Strong critical thinking skills and business curiosity; capable of driving insights and decisions based on various data sources.
  • Ability to adapt to changes in a dynamic work environment.
Preferred Qualifications:
  • Bachelor's degree in Engineering or a related technical field.
  • Licensed HVAC technician.
  • Familiarity with sealants, plumbing, electrical systems, and general construction practices.
Work Environment:

Office Setting:

While performing the duties of this role, the employee will primarily work in an office environment. Occasionally, exposure to a warehouse setting may occur, requiring appropriate personal protective equipment (PPE). The physical and mental demands outlined here are representative of those that must be met by an employee to successfully execute the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The employee will need to read, communicate verbally and/or in writing, remember and analyze specific information, and comprehend certain instructions or guidelines. Moderate noise levels, typical office lighting, and temperatures, along with occasional interruptions, will be present. The employee may be required to stand, walk, and sit at a computer for extended periods, and may work in confined spaces. Frequent use of hands and fingers for typing, handling, and reaching is necessary.

The employee must be capable of occasionally lifting and/or moving up to 25 pounds. This position necessitates computer usage, and specific vision abilities required include close vision, color vision, distance vision, depth perception, and the ability to adjust focus.

Benefits: At CSW Industrials, our employees enjoy a comprehensive benefits package that supports their physical, financial, and emotional well-being. Benefits include extensive medical, dental, and vision plans, a 401(k) retirement plan, pension options, life insurance, a paid time off program with holidays, and various wellness initiatives.

About CSW Industrials:

CSW Industrials, Inc. is a prominent provider of quality solutions for professional trades in the HVAC/R, plumbing, electrical, and construction sectors. For more information about our innovative products and brands that enhance efficiency and reliability, please visit our website.

CSW Industrials is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.