Store Operations Manager

2 weeks ago


Metairie, Louisiana, United States French Truck Coffee Full time
Job Summary

We are seeking a highly skilled and motivated Store Lead to join our team at French Truck Coffee. As a Store Lead, you will play a critical role in supporting our store teams and ensuring the smooth operation of our front and back of house operations.

Key Responsibilities
  • Communicate effectively with team members and management to ensure seamless operations
  • Ensure the store is stocked, cleaned, and prepped, and that daily needs are met
  • Assist with daily, weekly, and monthly deep cleaning tasks
  • Process customer orders efficiently and effectively
  • Demonstrate high levels of competency in all front and back of house positions
  • Lead assigned shifts, allocating labor, managing store needs, and ensuring staff breaks
  • Handle guest issues and complaints in accordance with our steps of service
  • Maintain cleanliness, organization, and proper food handling and safety guidelines
  • Assist with training new hires in all positions
Requirements
  • Competencies: Teamwork, Customer Service, Responsibility, Commercial Awareness, Decision Making, Effective Communication, Leadership, Integrity, Result Orientation, Problem Solving, Organizational Competency
  • Education/Experience: High school diploma or GED preferred, general operations management experience in the food service, food product manufacturing, and/or hospitality industry preferred
  • Skills/Qualifications: Excellent verbal and written communication skills, excellent interpersonal skills, meet all customer service expectations and standards, strong commitment to safety, quality, and continuous improvement
Working Conditions & Physical Demands
  • Able to lift up to 50 pounds
  • Able to stand for prolonged periods of time frequently
  • Mix of standard office, manufacturing, and retail store environments


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