Member Experience Coordinator

3 weeks ago


Friendswood, Texas, United States Planet Fitness Full time
Planet Fitness Member Services Representative Job

We have an exciting opportunity for a motivated and customer-focused individual to join our team as a Member Services Representative at Planet Fitness. In this role, you will be responsible for delivering exceptional customer service to our members, prospective members, and guests, ensuring a positive member experience.

Responsibilities and Requirements:

  • Greet members, prospective members, and guests, providing outstanding customer service.
  • Key Tasks:
    • Manage front desk activities, including answering phones, checking members into the system, new member sign-up, and conducting tours for prospective members.
    • Maintain accurate member accounts.
    • Respond promptly to member inquiries and concerns, escalating as needed to Assistant Manager or Manager.
    • Assist in maintaining club cleanliness.

Skills and Qualifications:

  • Customer service background preferred.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Upbeat and positive attitude.
  • Punctuality and reliability are essential.
  • Excellent customer service skills, able to interact positively and professionally with members and colleagues.
  • Strong listening skills, with ability to empathize and problem-solve.
  • Demonstrate diplomacy in all interactions, using appropriate behavior and language.
  • High School diploma/GED equivalent required.
  • Must be at least 18 years old.

Compensation: $10.00 per hour



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