Member Experience Coordinator
3 weeks ago
We have an exciting opportunity for a motivated and customer-focused individual to join our team as a Member Services Representative at Planet Fitness. In this role, you will be responsible for delivering exceptional customer service to our members, prospective members, and guests, ensuring a positive member experience.
Responsibilities and Requirements:
- Greet members, prospective members, and guests, providing outstanding customer service.
- Key Tasks:
- Manage front desk activities, including answering phones, checking members into the system, new member sign-up, and conducting tours for prospective members.
- Maintain accurate member accounts.
- Respond promptly to member inquiries and concerns, escalating as needed to Assistant Manager or Manager.
- Assist in maintaining club cleanliness.
Skills and Qualifications:
- Customer service background preferred.
- Basic computer proficiency.
- A passion for fitness and health.
- Upbeat and positive attitude.
- Punctuality and reliability are essential.
- Excellent customer service skills, able to interact positively and professionally with members and colleagues.
- Strong listening skills, with ability to empathize and problem-solve.
- Demonstrate diplomacy in all interactions, using appropriate behavior and language.
- High School diploma/GED equivalent required.
- Must be at least 18 years old.
Compensation: $10.00 per hour
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